Access Center Coordinator, Rheumatology

SolutionHealth•Nashua, NH

7d•Hybrid

About The Position

The Access Center Coordinator, Rheumatology plays a key role in connecting patients and referring providers to care at Southern New Hampshire Health. Under the direction of the Manager of Access and Engagement, this position manages inbound phone calls and online requests, completes patient registration, and coordinates appointment scheduling across multiple practices and specialties. This is a telephone- and system-based position with no face-to-face patient interaction, focused on delivering timely, efficient, and high-quality customer service.

Requirements

High School diploma or equivalent
Minimum of two (2) years of experience in: A medical office, healthcare, or administrative support role OR A contact center environment
Prior direct customer service experience
Strong verbal and written communication skills
Ability to handle a high volume of calls in a fast-paced environment
Excellent attention to detail and data entry accuracy
Strong organizational, prioritization, and multitasking skills
Ability to exercise sound judgment when handling sensitive and confidential information
Basic computer proficiency, including Microsoft Office

Nice To Haves

Associate degree
EPIC experience
Knowledge of referral triage workflows and insurance requirements impacting scheduling

Responsibilities

Serve as the first point of contact for patients and referring providers seeking access to Rheumatology and other SNHH services
Receive, triage, and accurately document inbound calls and online appointment requests
Register patients and schedule appointments using EPIC and other systems
Collect and enter patient demographic, medical, financial, insurance, and referral information
Provide patients with basic information regarding practices, providers, and hospital services
Coordinate interpreter services and other patient support needs as required
Ensure required medical records and documentation are available prior to scheduled appointments
Complete administrative and prior authorization processes in collaboration with clinical nursing staff
Manage denial and appeal requests and assist with payer communications
Act as a key contact for insurance-related and access-to-care questions
Maintain confidentiality and comply with HIPAA guidelines
Support department operations, including assisting with training new employees as needed
Participate in department and practice meetings
Perform other duties as assigned

Benefits

Health, dental, prescription, and vision coverage for full-time & part-time employees
Medical, dental, and vision coverage
Life insurance
Short- and long-term disability
Flexible Spending Accounts (FSA)
Competitive pay
Tuition Reimbursement
Nursing Student Loan Paydown Program
403(b) Retirement Savings Plan
Education & paid training courses for continued career progression