Access Care Representative ED

United Health Services•Johnson City, NY

6d•$18 - $25•Onsite

About The Position

The Emergency Department Access Care Representative (ACR) at United Health Services (UHS) is often the first person patients and families meet during an emergency visit. This role helps patients access care by completing registration, verifying insurance, collecting key information, and supporting smooth patient flow. The ACR works closely with clinical teams in a fast-paced environment while providing respectful, compassionate service. Every interaction helps create a better experience for patients and supports UHS’ commitment to reliable, community-focused care.

Requirements

High School Diploma or equivalent
At least 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position

Nice To Haves

Associate Degree
NAHAM Certified Healthcare Access Associate (CHAA) certification
At least 1 year of customer/patient-facing experience directly interacting and communicating with the public
At least 1 year of healthcare experience working in the healthcare industry in any job function
Up to 1 year of UHS/internal experience within the UHS healthcare system in a direct or related function

Responsibilities

Perform patient registration for emergency, inpatient, observation, and outpatient patients by accurately completing required demographic, insurance, and consent information in designated systems
Verify insurance coverage, eligibility, and prior authorization requirements to support timely access to care and accurate billing
Maintain hospital census and bed board information to support clinical workflow and patient placement
Calculate patient financial responsibility and collects or arranges payment through phone or face-to-face interactions
Prepare and update patient records for emergency, ambulatory, and inpatient services to ensure documentation completeness
Contribute directly to patient access, financial accuracy, and patient experience within a high-volume emergency department environment
Exercise judgment within established procedures to resolve registration, insurance, and authorization issues
Coordinate with clinical staff, physician offices, insurance carriers, and financial advocacy teams to support care delivery
Work under general supervision with accountability for assigned registrations, documentation accuracy, and timely follow-up
Maintain accurate documentation in registration and financial systems in accordance with state, federal, and organizational requirements
Complete required training and competency validations within established timeframes
Adhere to HIPAA and confidentiality standards when accessing and handling patient information
Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks
Maintain professionalism and composure when interacting with patients and visitors in high-stress or emotionally charged situations
Remain flexible to support alternate shifts, weekends, holidays, and emergency staffing needs in a 24/7 environment
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
Perform additional responsibilities as required to meet department and organizational needs