Patient Access Representative - ED

Lifepoint Health • Hickory, NC

4d • Onsite

About The Position

This role is responsible for collecting patient demographic, insurance, and financial information for outpatient services and inpatient admissions. The representative will verify benefits, obtain authorizations as needed, and collect co-pays/deductibles at the point of service to efficiently expedite the admitting process. This position also aims to provide a positive first impression of the facility.

Requirements

• High School diploma preferred.
• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, and understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Responsibilities

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED