Access Associate- Clifton Infectious Disease

TriHealth•Cincinnati, OH

1d•Onsite

About The Position

As an Access Associate in TriHealth’s Infectious Diseases department, you’ll be a welcoming, knowledgeable guide for patients facing some of the most complex medical conditions. You’ll support a team of expert, board‑certified physicians by coordinating appointments, ensuring accurate registration, and helping patients navigate their care with confidence and compassion. This is a dynamic, fast‑paced environment where attention to detail and empathy make an immediate difference. If you’re passionate about patient service, thrive on teamwork, and want to grow your career within a highly specialized, respected area of healthcare, the Infectious Diseases team is the perfect place to make an impact and build your future. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you. This role performs Scheduling or Registration functions in a timely and accurate manner, working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. The Access Associate provides excellent customer service and answers patient questions and resolves issues, and collects copays, standard deposits, and deductibles. For scheduling, the role involves scheduling physician ordered tests in accordance with department guidelines and correlating medical diagnosis with ordered tests/procedures for medical necessity purposes required to receive reimbursement. For registration, the role educates patients on TH required legal compliance paperwork and provides financial triage, directing patients with financial questions and explaining concepts of insurance.

Requirements

High School Diploma or GED Degree or GED
1 - 2 years experience Customer Service
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken

Responsibilities

Perform Scheduling or Registration functions in a timely and accurate manner
Work with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients
Provide excellent customer service and answer patient questions and resolve issues
Collect copays, standard deposits, and deductibles
Schedule physician ordered tests in accordance with department guidelines
Correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement
Educate patients on TH required legal compliance paperwork
Provide financial triage (can properly direct patient with financial questions and explain concepts of insurance)
Follow regulatory and departmental policies for collection of data, patient safety and point of service collections
Follow scripting, anticipate customer needs, problem solve, and maintain consistent and positive interactions with patients and co-workers