Access Associate- Clifton Infectious Disease

TriHealth•Cincinnati, OH

5h•Onsite

About The Position

As an Access Associate in TriHealth’s Infectious Diseases department, you will serve as a welcoming and knowledgeable guide for patients dealing with complex medical conditions. This role involves supporting a team of expert, board-certified physicians by coordinating appointments, ensuring accurate patient registration, and helping patients confidently and compassionately navigate their care. It is a dynamic, fast-paced environment where attention to detail and empathy are crucial. This position is ideal for individuals passionate about patient service, who thrive on teamwork, and seek career growth within a highly specialized and respected area of healthcare.

Requirements

High School Diploma or GED Degree or GED (Required)
1 - 2 years experience in Customer Service (Required)
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken

Responsibilities

Perform Scheduling or Registration functions in a timely and accurate manner.
Work with TriHealth ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary for scheduling and/or registering patients.
Provide excellent customer service, answer patient questions, and resolve issues.
Collect copays, standard deposits, and deductibles.
Schedule physician ordered tests in accordance with department guidelines.
Correlate medical diagnosis with ordered tests/procedures for medical necessity purposes to ensure reimbursement.
Educate patients on TriHealth required legal compliance paperwork.
Provide financial triage, including directing patients with financial questions and explaining insurance concepts.
Adapt to a dynamic workflow and meet appropriate volume targets for phone calls/registrations per hour and other identified departmental targets.
Maintain accuracy in all tasks.
Follow regulatory and departmental policies for data collection, patient safety, and point of service collections.
Follow scripting, anticipate customer needs, apply problem-solving skills, and maintain consistent and positive interactions with patients and co-workers.