Access Associate- Senior

Rochester Regional Health • Batavia, NY

1d • Onsite

About The Position

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.

Requirements

• One year of related work experience in customer service setting required
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Responsibilities

• Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
• Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees