Access Associate

TriHealth•Cincinnati, OH

20h•Onsite

About The Position

Make a difference every day as an Access Associate at TriHealth. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked. Requires 2 weeks of Full-time Day paid training in Norwood. Apply today and grow your career with a team that truly values you. This role performs hospital-based registration in an on-site patient facing setting, providing excellent customer service to internal and external customers. Responsibilities include coordinating care with ancillary departments, ensuring confidentiality (HIPAA), managing patient throughput, and obtaining timely and accurate information for patient registration. The associate collects patient demographics and insurance information, verifies eligibility, and collects copays/deposits/deductibles. They utilize standardized scripting for compliance, educate patients on insurance benefits and out-of-pocket costs using Epic generated estimates, and connect patients with financial assistance resources. Registration duties are performed while maintaining patient integrity and safety, following departmental processes, including maintaining waiting rooms, informing clinical teams of medical concerns, identifying/performing critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.), wayfinding, and assisting with transportation/visitor needs.

Requirements

High School Degree or GED
Experience in fast paced customer driven environment
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken
1-2 years experience Customer Service

Responsibilities

Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
Meets departmental targets for accuracy and avoiding critical errors.
Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.
Demonstrates Always Behaviors and AIDET + The Promise.
Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.