Access Associate Senior - Ambulatory Access Operations
About The Position
Make a meaningful impact on the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role may be available to be hybrid work-from-home after 6 months. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience, we also offer a $3,500 sign on bonus which requires a 2-year commitment to UVA Health. In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency. This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows and cross functioning teams while upholding UVA Health’s high standards of excellence. UVA Health is a nationally recognized academic health system where access professionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden your expertise across multiple service lines while contributing to a system known for innovation, quality, and patient-centered care. This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receive timely, efficient, and compassionate entry into care.
Requirements
- High School Diploma required
- 2 years relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
Nice To Haves
- Associates degree preferred.
Responsibilities
- Perform patient registration, insurance verification, and demographic updates with a high level of accuracy
- Coordinate and manage appointment scheduling across a variety of specialty and primary care services
- Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps
- Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges
- Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Long-term and Short-term Disability
- Retirement Savings
- Health Saving Plans
- Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
