Access Associate - Children's Ambulatory

UVA Health•201 District, VA

1d•Hybrid

About The Position

At UVA Health, Access Associate team members shape the patient experience in the moments that matter most: when a patient is trying to find the right appointment, understand next steps, and feel confident they are in the right place. In today’s healthcare environment, access is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out. At UVA Health, you will join an Access community known for professionalism, accountability, and a shared commitment to excellence for patients and families. As an Access Associate within Ambulatory Access Operations, you are a key member of the team responsible for the accuracy, flow, and professionalism of the ambulatory patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time. An average day blends focused task execution with high touch service. You may start by preparing for scheduled visits, then pivot into real-time scheduling, registration updates, and patient questions as clinic needs evolve. Throughout the day, you will balance accuracy (insurance, demographics, documentation) with pace, while keeping patients informed and supported at each step of their visit.

Requirements

High School Graduate or Equivalent required.
2 years relevant experience required.
Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use).
Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

Nice To Haves

Associates degree preferred.

Responsibilities

Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
Complete visit documentation activities accurately and within expected timeframes.
Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.