Access Associate Lead

Rochester Regional Health • Batavia, IL

3d • Onsite

About The Position

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. This is a full-time position located at the Batavia Medical Campus. The role involves managing a team of associates, ensuring effective workflow, and assisting with training and performance evaluations. Key responsibilities include handling customer service inquiries, managing patient registration and verification processes, and assisting with billing and payments.

Requirements

• Associates degree preferred
• 5 years related work experience in a healthcare setting or customer service setting preferred
• Leadership experience strongly preferred
• Basic computer skills
• Excellent customer service and communication skills

Nice To Haves

• Bilingual preferred

Responsibilities

• Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
• Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Benefits

• Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree