Access Associate-Lead

Rochester Regional Health

5d • Onsite

About The Position

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. This position is part of the Admissions Department at RRH United Memorial Medical Center - North Street Campus. The role involves leading a team of associates, managing customer interactions, and handling patient registration, verification, and payment processes.

Requirements

• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Nice To Haves

• Bilingual preferred

Responsibilities

• Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
• Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed