Access and Resource Sharing Assistant (time-limited) - Library Assistant 2

time-limited•Gainesville, FL

1d•Onsite

About The Position

PLEASE NOTE: This is a time-limited position with an ending date of May 2, 2027 JOB SUMMARY The primary responsibility of the Access and Resource Sharing Assistant is to support the Interlibrary Loan team in facilitating access to materials for library users. This position includes Interlibrary Loan tasks such as borrowing request processing, customer service, and physical monography processing. With a primary focus on Interlibrary Loan borrowing activities, the Access and Resource Sharing Assistant will be responsible for using a variety of sources to verify citations, send requests to potential lenders, problem solve issues related to borrowing requests, and maintain a professional and courteous demeanor while providing high-quality customer service.

Requirements

High school diploma or equivalent and one year of library, or relevant experience; or any equivalent combination of experience, training and/or education.

Nice To Haves

Evidence of excellent interpersonal skills including oral and written communication
Ability to learn Interlibrary Loan services, practices, and resources
Proven superior customer service skills
Basic computer skills and experience with Microsoft Word and Outlook.
Strong familiarity working with article or book citations across a broad range of subject matter, including material in foreign languages or international non-English databases
Excellent attention to detail, ability to prioritize, and stay organized
Familiarity with library processes and procedures
Ability to work both independently and collaboratively to accomplish goals
Flexibility, and ability to adapt and work in a rapidly changing academic environment
Commitment to contributing to a respectful and caring community for all

Responsibilities

Processes Local Holding requests to either fill digital requests, route the requests to Lending or override the local holding.
Requests books, book chapters, articles and other physical or digital items for patrons.
Interacts with patrons and lending institutions to clarify request details.
Uses a variety of services to fill requests, including RapidILL, DOCLINE, Rapido, Florida State Partners, Alma Peer-to-Peer, ALA Email, External Systems and Open Access.
Searches a variety of databases, especially WorldCat, to verify and locate cited material.
Corresponds via phone or e-mail with libraries throughout the world to resolve borrowing issues.
Stays informed on current professional resource sharing topics related to copyright, Interlibrary Loan policies, updates, systems/software changes, and workflows.
Processes ILL borrowing returns in ILL software and sorts materials for return shipping.
Assists Borrowing and Shipping Specialist with preparing items for patron use (banding).
Troubleshoots monograph issues as needed.
Respectfully and skillfully handles phone and email communication from library partners, institutions, faculty, staff and students.
Provides assistance in using the ILL system for all users.
Assist circulation staff with troubleshooting ILL issues as needed.
Stays aware of department needs and priorities and exercises initiative to be as productive as possible.
Maintains active communication with Access and Resources Sharing Manager regarding issues which need further consideration.
Assists other ILL staff members with their primary tasks in lending, document delivery and shipping operations as dictated by workload and staffing.
Participates in library committees, initiatives and cross-division development opportunities.
Submits Facility, IT or other tickets to address issues as needed
Stays current in ILL processes and best practices.