Access Ambassador

American Printing House for the Blind•Louisville, KY

3d•$16 - $18•Onsite

About The Position

The Dot Experience - part factory tour, attraction, museum and center for education - has a mission to change perspectives about blindness and empower individual action toward a world that welcomes everyone. The Dot Experience aims to set new standards for accessibility and inclusion. This new attraction is scheduled to open in fall 2026. It is nested within the structure of American Printing House, serving as the headquarters’ new front door, and operates as a component part of the organization. We’re looking for outgoing, welcoming Museum Associates who enjoy working with people and helping visitors connect with new ideas and experiences. Reporting to the Education Manager, you’ll support the day-to-day visitor experience across tours, educational activities, ticketing, retail, group visits, and special events. This is a part-time position of 19 hours or less per week. Shifts are generally scheduled between 9:30 a.m. and 5:30 p.m., seven days a week, including weekends as needed.

Requirements

Excellent communication and interpersonal abilities.
Willingness and ability to embrace and promote APH institutional goals of accessibility and inclusion with diverse audiences and communities.
Ability to work a flexible schedule, including weekends and occasional evenings as needed.
Ability to provide welcoming, professional service while interacting with visitors of various ages, backgrounds, and abilities.
A combination of education, training, and experience may be considered when competency in the role is demonstrated.

Nice To Haves

Understanding of disability, accessibility, inclusion, and equity.
Perspective on museum operations and the cultural impact of museums.
Guest services and/or retail experience.
Experience or comfort working with various age groups.
Experience working within the disability community and/or other historically marginalized communities.
Comfort with learner-centered engagement techniques.

Responsibilities

Create a welcoming, accessible, and inclusive experience for visitors of all ages and backgrounds.
Support guest services, including ticketing, purchases, retail operations, group welcomes, and general visitor assistance.
Assist with factory tours, workshops, hands-on activities, and other educational experiences.
Support special events, group visits, and other visitor-facing museum activities.
Help maintain organized and accessible public and retail spaces, including light restocking and merchandising.
Work collaboratively across museum teams and respond professionally to visitor questions, feedback, and changing needs.