Accela Technical Writer

Synergy America, Inc • Lawrenceville, GA

1d

About The Position

We are seeking a skilled Accela Technical Writer for a 6 to 12 months contract role in Lawrenceville, GA. Candidate with strong experience in product communications, marketing support, and organizational messaging within technology-driven environments. This role will support Planning & Development’s technology initiatives by drafting, preparing, branding, and coordinating high quality communications related to system implementations, process improvements, data initiatives, and digital modernization efforts. This position will serve as a bridge between technical teams, project management, business stakeholders, and leadership to ensure that system changes, enhancements, and delivered value are clearly communicated to internal staff, external customers, and executive leadership. While Accela is a major platform within the portfolio, this role will support communications across all technology initiatives, including GIS, analytics (Power BI), process documentation tools (Scribe), Jira, custom web forms, and other digital solutions. Strong writing skills, the ability to translate technical concepts into clear and accessible language, and experience preparing leadership-ready materials are essential.

Requirements

• Bachelor’s Degree in Communications, Marketing, Business, Public Administration, Information Technology, or related field; or equivalent professional experience
• 3+ years of experience in technical writing, product communications, marketing support, or similar role
• Demonstrated ability to translate complex technical or operational information into clear, concise written materials
• Strong proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams, SharePoint)

Nice To Haves

• Experience supporting technology, software, or system implementation initiatives
• Experience working in a local government or public sector environment
• Experience preparing branded materials aligned with organizational standards
• Experience developing internal and external communication plans
• Experience using email marketing or campaign tools such as Constant Contact
• Experience coordinating communications with centralized Communications teams
• Familiarity with platforms such as Accela, GIS, Power BI, Jira, Scribe, or similar enterprise tools

Responsibilities

• Draft and prepare high-quality communications related to system changes, enhancements, releases, and modernization initiatives
• Develop branded materials including executive summaries, staff announcements, customer notifications, presentations, and one-page initiative overviews
• Support Product Owners and Project Managers by preparing ready-to-review communication drafts that clearly articulate purpose, impact, and value
• Coordinate and manage communication distribution through approved platforms, including Constant Contact and internal email channels
• Serve as liaison between Planning & Development and Communications for major initiatives
• Ensure consistency in messaging, terminology, tone, and formatting across all projects
• Translate technical project updates into leadership-ready summaries that highlight outcomes, efficiencies, and operational improvements
• Assist in maintaining portfolio-level narratives that communicate cumulative value and modernization progress
• Track communication engagement metrics where applicable and provide feedback to project leadership Support quality control and professional presentation standards for all deliverables

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 1-10 employees