ACC Analyst

Kalitta Air•Ypsilanti, MI

About The Position

The ACC Analyst supports AMOS system operations by helping create and maintain standard operating procedures, staying informed about AMOS improvements and issues, serving as the first point of contact for end-users in their specialty area, and performing analytical troubleshooting. The role also assists with AMOS-related projects, patch and version testing, user acceptance testing, data monitoring and auditing, and coordination with IT when intervention is needed. Travel may be required for AMOS-related trainings, conferences, and workshops.

Requirements

Must be well versed with AMOS and have knowledge of Kalitta Air business processes.
Excellent verbal and written communication skills.
Ability to read, write, and understand spoken and written English.
Must be able to work under pressure and meet deadlines while maintaining accuracy and a positive attitude.
Must be able to work independently and complete duties within the parameters of given instructions.
Excellent organizational skills.
Understanding of system software functionality.
Experience working in the AMOS software system.

Nice To Haves

Airline experience or knowledge.
121/145 experience.

Responsibilities

Serve as the first point of contact for end-users in the assigned specialty area.
Apply analytical methods to troubleshoot issues related to AMOS.
Assist with creating and maintaining SOPs for the area of specialty.
Stay informed about improvements and issues relating to AMOS software.
Assist with patch and version testing progression.
Assist with user acceptance testing (UAT) alongside AMOS Business Leads and Key Users.
Coordinate with IT regarding AMOS-related errors or issues requiring IT intervention.
Assist with data monitoring and auditing.
Travel when required for AMOS-related trainings, conferences, and workshops.
Perform other duties as assigned by the Manager.