Academic Technology Specialist II - School of Medicine Brain Health

Emory•Atlanta, GA

6d•Hybrid

About The Position

The desired candidate will provide advanced multimedia and electronic conference room support to enable high-quality instruction, research, and events. Serves as a subject matter expert in digital content creation, delivery, and instructional technologies, supporting faculty, researchers, and enterprise partners across academic and healthcare environments.

Requirements

A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.

Responsibilities

Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University.
Consults with faculty to implement system enhancements and modifications.
Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure.
Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes.
Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.
Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.
Designs and implements preventative maintenance processes and procedures.
Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.
Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning.
Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.
Advises and consults with faculty to recommend best practices in classroom and instructional technologies.
Assists in training student staff to provide agreed-upon and monitored service levels.
Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured.
Prepares, organizes and deploys hardware upgrades and replacements.
Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students.
Partners with vendors and departments on technology design.
Performs related responsibilities as required.