Academic Technology Specialist II (AV Support) ETS | (Temporary)

Emory University•Atlanta, GA

1d•Hybrid

About The Position

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University. Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met. Consults with faculty to implement system enhancements and modifications. Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure. Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes. Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications. Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages. Designs and implements preventative maintenance processes and procedures. Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning. Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met. Advises and consults with faculty to recommend best practices in classroom and instructional technologies. Assists in training student staff to provide agreed-upon and monitored service levels. Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured. Prepares, organizes and deploys hardware upgrades and replacements. Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students. Partners with vendors and departments on technology design. Performs related responsibilities as required.

Requirements

A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.

Nice To Haves

Lead classroom and lab technology refreshes, system upgrades, and equipment installations.
Bachelor’s degree in Instructional Design, Graphic Design, Interactive Media, AV Technology, or a related field
Hands-on experience supporting enterprise AV systems.
Exceptional ability to listen to non-technical faculty requests and translate them into actionable, precise engineering specifications for external vendors—and vice versa.

Responsibilities

Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University.
Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.
Consults with faculty to implement system enhancements and modifications.
Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure.
Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes.
Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.
Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.
Designs and implements preventative maintenance processes and procedures.
Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning.
Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.
Advises and consults with faculty to recommend best practices in classroom and instructional technologies.
Assists in training student staff to provide agreed-upon and monitored service levels.
Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured.
Prepares, organizes and deploys hardware upgrades and replacements.
Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students.
Partners with vendors and departments on technology design.
Performs related responsibilities as required.