Academic Technology Specialist I ETS | Temporary
About The Position
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. This position maintains technologies that support the teaching and learning mission of the University. It involves deploying technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff, and selected guests. The role also supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services. Additionally, it participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats. The specialist performs equipment refreshes and hardware installations, troubleshooting to identify issues and initiate fixes and resolutions. They support campus network access for computers and mobile devices, coordinating with vendors and contractors for outsourced technology support. The role includes maintaining auxiliary equipment pools, performing testing, inspection, and monitoring to ensure established expectations are met. It also involves conducting orientations and training sessions to build user skills and assisting staff with back-to-school efforts and related events. Finally, the specialist researches new products to stay current with market trends and technology requirements, providing recommendations for effective operability and customer satisfaction. Performs related responsibilities as required.
Requirements
- A bachelor's degree OR an equivalent combination of education, training and experience.
Nice To Haves
- Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.
Responsibilities
- Maintains technologies that support the teaching and learning mission of the University.
- Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff and selected guests.
- Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services.
- Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats.
- Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions.
- Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support.
- Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies.
- Performs testing, inspection and monitoring to assure established expectations are met.
- Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events.
- Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction.
- Performs related responsibilities as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
