Academic Support Specialist (Full-Time)

Milwaukee Area Technical College•Oak Creek, WI

1d•Onsite

About The Position

Milwaukee Area Technical College (MATC) is seeking an Academic Support Specialist for its Adult Education & Family Literacy (AEFL) Programs. Under the direction of the Dean, the specialist works with students, faculty, and staff across campus locations to coordinate academic and tutoring support and participate in recruitment, retention, and related activities. The work involves judgment, analysis, and decision-making under established practices and procedures. Supervision is general, and daily responsibilities are completed independently in coordination with faculty, staff, and the grant coordinator. The role provides academic case management, advising, testing, registration assistance, student referrals, and support for transitions to post-secondary education and career readiness. The specialist also supports assigned community-based organizations, coordinates tutoring and instructional resources at their sites, maintains records, prepares reports, and completes grant reporting. The position delivers customer service through in-person, telephone, electronic, and print interactions and builds working relationships with students, college personnel, and community partners. This is a year-round, 100% in-person position working 38.75 hours per week, primarily based at the Oak Creek campus, with occasional flexibility to work at other locations. Work must be performed within Wisconsin. Hours vary by day, including 8:00 a.m.–4:30 p.m. and 9:30 a.m.–6:00 p.m.; during busy registration months, hours may be 11:00 a.m.–8:00 p.m. The position is available to start as soon as possible.

Requirements

Bachelor’s degree or higher in Higher Education, Education Administration, Adult Education, Curriculum and Instruction, or a related field.
At least three years of relevant experience.
Relevant experience must include work in a community-based organization, high school, or higher education student-facing position that directly provides support services to help students achieve academic success.
Comply with state, federal, and accreditation standards and requirements, as well as MATC policies and procedures.
Knowledge of and experience with the goals and practices of community-based education.
Knowledge of the student enrollment process and ability to provide academic case management services.
Knowledge of and experience working with minority students from diverse socioeconomic and cultural backgrounds.
Ability to use databases, student information systems, and Microsoft Office Suite, including Excel and Word, and initiative to apply queries and reports.
Ability to establish and maintain effective working relationships with students, employees, governmental and community agencies, and the general public.
Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
Ability to communicate effectively orally and in writing.
Ability to schedule work assignments to meet departmental needs and maintain related records.
Ability to work independently, think critically, and apply problem resolution.

Nice To Haves

Master’s degree or higher in Higher Education, Education Administration, Adult Education, Curriculum and Instruction, or a related field.
Five or more years of relevant experience.

Responsibilities

Provide course placement, monitor grade-level gains, manage referrals to IET programs, and facilitate transitions to post-secondary programs or referrals for job placement.
Collect and enter data into the Online Client Report System and facilitate and administer TABE testing.
Inform students about MATC services and collaborate with admissions, counselors, and other professionals to monitor referrals and student progress.
Advise students on enrollment and program requirements, assist with financial aid applications, and support admissions and program registration.
Inform students about course availability, program changes, admissions, and registration.
Coordinate transitions to post-secondary programs and career readiness.
Advise students on class selection; assess test scores, review transcripts and program plans, and provide information about entry options, curriculum, and academic and performance preparation.
Provide individual academic case management to support grade progression, registration, academic service referrals, course completion, and graduation.
Maintain records and prepare reports on testing, class recommendations, registration, attendance, and student contact.
Collaborate with and support assigned community-based organizations, including helping students with registration and program availability, orienting new staff and faculty to grant guidelines, and helping ensure organizations adhere to guidelines.
Coordinate tutoring or instructional support and distribute resource information for students enrolled in Basic Skills Adult Education at community-based organization sites.
Compile, collect, submit, and present center progress reports to administration, including reports generated from data, and complete grant-required reporting.
Provide excellent customer service through face-to-face, telephone, electronic, and print transactions.
Establish, collaborate on, and maintain working relationships with students, faculty, administrative leadership, and staff.
Participate in meetings, workshops, seminars, and other professional activities.
Perform other related duties as required for the efficient operation of the division.