Academic Support Assistant

Boston College • Newton, MA

3d • $23 - $28 • Onsite

About The Position

The Academic Support Assistant, at the Connell School of Nursing, is one of three full-time employees that provide administrative support to our CSON Faculty, full and part-time. The position performs a wide range of skilled administrative duties for the tenure track and professors of the practice as well as adjunct clinical faculty as needed. These responsibilities directly support their teaching and research. Responsibilities include providing support for technology platforms (Canvas, Examsoft, Docusign, MS Suite, Adobe, Google Suite, BC specific technologies, etc.), preparing materials course work, making copies, composing and editing letters, proof-reading papers and course materials, scheduling meetings with advisees and taking minutes at meetings as needed. This position prioritizes multiple tasks in a competing environment.

Requirements

• Decision making skills: Ability to recognize an existing problem; Acknowledge the possibility of a solution; Analyze the situation; Identify certain intangibles and worry points; Brainstorm for solutions; Present concerns & solutions to Assistant Dean before implementation. Must be able to execute solutions/options to effectively meet faculty, student and staff needs.
• Proven interpersonal skills with experience providing complex administrative support to one or more.
• Ability to work across teams and with a variety of projects and constituencies
• Must be able to learn new technologies to improve efficiencies.
• High degree of professionalism and customer-service orientation.
• Excellent listening skills.
• Demonstrated ability to work collaboratively in a team environment.
• Outstanding oral and written communication skills.
• Integrity to handle sensitive and confidential information.
• Can do attitude and positive outlook required.
• 2 years of increasingly responsible administrative experience preferably in an academic setting; strong interpersonal and organizational skills with attention to detail and accuracy; excellent oral and written communications skills including effective phone communication skills; accurate typing skills; proficiency in technology, including MS Suite, Google Suite; exceptional proofreading; strong attention to detail; a commitment to accuracy; and very adept at handling multiple tasks and working well within deadlines. Also requires good judgment, discretion in handling confidential materials, ability to work independently without close supervision, and flexibility to work beyond the regular hours of the workday when necessary.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provides wide ranges of support for faculty including typing, composing and editing letters, memoranda, reports, lecture/course materials, and presentations.
• Uses multiple technical applications including MS Office Suite, Google Suite, database management, spreadsheets, graphics and presentation software, electronic calendar, email, and other academic applications (Canvas, Examsoft, etc..
• Assist with the hiring process of part-time adjunct faculty.
• Assists with orientation and onboarding for new full-time and part-time faculty.
• Manages complex calendars, arranges for meetings and appointments for faculty; takes minutes as needed at department or faculty meetings.
• Greet and assist faculty, students, and employees in a professional manner.
• Answers and routes phone calls, e-mail messages and manages a wide-range of information dissemination.
• Triage student needs, Answer questions. Refer students to appropriate department/personnel (Associate Dean of Student Services; Associate Dean of Academics and Faculty)
• Other duties as assigned.
• Assist with building exams in ExamSoft; Proof & Copy Exams; Collect and account for final paper and assignment submissions; Create formulas in Excel sheets for grading; proctor exams as needed.
• Assist professors with advising students, email all students and faculty their advising assignments. Send materials to assist with advising. Create feedback survey for faculty and students
• Annual Update of Adjunct Handbook & Academic & Student Services forms
• Prepare numerous materials of candidate for faculty. Reserve meeting rooms. Use scheduling software to gather & create faculty availability for setting meeting times

Benefits

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level