Academic Success Student Navigator - Student Hourly
About The Position
The Academic Success Student Navigator plays a critical role in student success by assisting students in the areas of student academic case management through KU’s early alert system, student outreach and appointment scheduling, peer-level academic connection and guidance with fundamental student skills, individual student engagement focused on overcoming personal and academic barriers, student referral to success resources, and data entry. This position is expected to learn and refer students to the breadth of support systems available at KU. This position is expected to be highly engaged in the academic success technology platform where students will document student outreach, send texts, emails, and phone calls to students directly, close student cases as appropriate for tracking. The Academic Success Student Navigator is dedicated to the mission of providing high quality, student-to-student interactions focused on early student engagement while increasing student motivation for excellence at KU. This position will serve students directly and act as a referral agent to other units and departments as needed. The goal of the position is to ensure students have an advocate and accountability partner to increase student completion within introduction coursework at KU.
Requirements
- During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours.
- For summer periods the student hourly must have been enrolled in no less than 6 hours in the past spring semester or be pre-enrolled in upcoming Spring semester in no less than 6 hours.
- Student Hourlies may be undergraduate or graduate students.
- Ability to work a minimum of 6 hours per week.
- Previous experience with Microsoft Office Suite
- Previous experience providing high quality customer service
- Must be in good academic standing.
- Eligible for Federal Work Study through KU Financial Aid.
- Experience with applied motivational strategies in an academic setting.
- Demonstrated ability to learn new technology systems.
- Experience multitasking / executing multiple projects simultaneously.
Nice To Haves
- Training and professional development opportunities.
- Weekly staff meetings and different engagement opportunities.
- Continued learning through engagement with representatives from across campus regarding student support services, resources, policies, etc.
Responsibilities
- Student academic case management through KU’s early alert system
- Student outreach and appointment scheduling
- Peer-level academic connection and guidance with fundamental student skills
- Individual student engagement focused on overcoming personal and academic barriers
- Student referral to success resources
- Data entry and documentation of student outreach, texts, emails, and phone calls
- Closing student cases as appropriate for tracking
- Provide program feedback for continuous improvement
- Assist with updating program materials as requested
- Other duties as assigned by AVP, Director, Supervisor, etc.
Benefits
- Training and professional development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
