Academic Success Advisor, Office of Academic and Career Success
About The Position
The Office of Academic and Career Success seeks a collaborative, student-centered Academic Success Advisor who is passionate about helping learners navigate their educational journey and achieve their academic, professional, and personal goals. At MLFC, advising extends beyond course selection and degree planning. Academic Success Advisors serve as trusted partners who connect students to the people, resources, experiences, and opportunities that support persistence, belonging, and career readiness. Advisors work as part of an integrated team that shares responsibility for student success and leverages the collective expertise of colleagues across advising, student support, career development, field experiences, enrollment services, and academic programs. The Academic Success Advisor provides proactive outreach, individualized guidance, and coordinated support to students throughout their educational experience. Through relationship-building, data-informed decision making, and collaboration with faculty and staff, this role helps students navigate complex situations, overcome barriers, and make meaningful progress toward their goals. Successful candidates demonstrate a commitment to student success, continuous improvement, teamwork, innovation, and the belief that every student deserves personalized support and access to opportunities that help them thrive. Mary Lou Fulton College for Teaching and Learning Innovation operates on both the Tempe and West Valley campuses. Campus assignment will be confirmed at time of employment based on the needs of the department and the candidate. Occasional travel to the alternate campus may be required.
Requirements
- Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
- Provides direct student-facing support to undergraduate students enrolled at the university.
- Utilizes a wide range of software, student development theory, and retention-focused strategies.
- Working under direct supervision to support students by performing specific, articulated goals and outcomes.
Nice To Haves
- Experience supporting students through complex academic, personal, financial, or career-related challenges.
- Demonstrated ability to collaborate effectively within interdisciplinary teams.
- Experience using data and technology to inform student outreach and support strategies.
- Ability to think systemically and understand how individual student needs connect to broader institutional processes and resources.
- Experience balancing multiple priorities in a fast-paced, evolving environment.
- Evidence of initiative, adaptability, and continuous learning.
- Strong communication, relationship-building, and problem-solving skills.
Responsibilities
- Build meaningful relationships with students and serve as a trusted guide throughout their educational journey.
- Provide holistic academic advising that integrates academic planning, goal setting, career exploration, and connection to support resources.
- Utilize data, technology, and predictive indicators to identify opportunities for proactive outreach and intervention.
- Partner with colleagues across advising, student support, career services, enrollment services, field experiences, and academic programs to coordinate comprehensive student support.
- Assist students in navigating university policies, academic requirements, and institutional processes.
- Support student persistence, retention, and graduation through proactive engagement and individualized action planning.
- Facilitate student onboarding, transition, and success initiatives.
- Monitor student progress and identify barriers that may impact academic achievement or degree completion.
- Document student interactions and maintain accurate records within university systems.
- Contribute to continuous improvement efforts by identifying opportunities to enhance student experiences, processes, and services.
- Participate in team-based problem solving, shared decision making, and collaborative planning activities.
- Promote a culture of accountability, inclusion, innovation, authenticity, and care in all interactions.
- Serve as an advocate for students while balancing institutional policies and academic expectations.
Benefits
- Flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
