Academic Success Advisor

Arizona State University

2d•$52,000 - $58,000•Hybrid

About The Position

Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes. The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to join our advising team at the West Valley Campus. Utilizing holistic academic advising and support strategies, this position will support undergraduate students in making timely progress toward a degree. They will work as part of a team to increase persistence, retention and graduation rates. This position is located at ASU’s West Valley campus with the opportunity for hybrid work as the business need allows.

Requirements

Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Utilizes a wide range of software, student development theory, and retention-focused strategies.
Working under direct supervision to support students by performing specific, articulated goals and outcomes.

Nice To Haves

Master's degree in counseling, higher education, or closely related field
Direct academic advising experience with undergraduate student populations
Demonstrated knowledge of principles, practices, procedures, and methods of evidence-based, academic advising strategies
Demonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizations
Experience in interpreting student needs and determining when to liaise with other university resources
Experience in designing presentation materials and evidence of effective oral presentations in group settings
Demonstrated ability to communicate effectively and use emotional intelligence
Evidence of professional maturity, discretion, and judgment
Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties
Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods
Demonstrated ability to think critically and independently, while operating effectively in an organizational hierarchy
Experience with use of internet-based research tools and Microsoft Office computer applications
Experience with Salesforce, Peoplesoft, and other student tracking tools preferred

Responsibilities

Provides individual and group academic advising and/or interacts with students in support of academic success.
Participates in New Student Orientation and any events or efforts associated with onboarding.
Build rapport and connect with students proactively and quickly.
Works closely and collaboratively with students, faculty, and staff to support academic success.
Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention-focused strategies, and relevant advising/student development/engagement theories.
Maintains an openness to new and developing tools utilized across the university to aid in student success and excellent service.
Able to learn and use multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
Utilizes collegial, interpersonal skills to communicate effectively in person, via email , and by phone; establishes and maintains effective professional working relationships.
Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues accurately and with empathy; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of various tools and how they impact the student experience.
Recognizes and resolves complex issues and/or escalates to leadership with potential solutions and appropriate judgment
Other duties as assigned