Academic Success Advising Coordinator

Arizona State University • Tempe, AZ

1d • $52,000 - $56,000 • Onsite

About The Position

The Academic Success Advising Coordinator completes all duties as outlined within the Academic Success Advisor positions and directly reports to a manager, chair, or director to plan, organize, and coordinate academic advising activities. Acts as a highly skilled resource in promoting student enrollment, student retention, success, and graduation. Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support through a range of in-person and virtual academic counseling and support strategies.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Nice To Haves

• Evidence of an educational background in the Humanities or related field.
• Evidence of having studies or having achieved intermediate or above proficiency in a language other than English.
• Experience in living or studying abroad.
• Evidence of academic advising experience at ASU.
• Evidence of software experience: ASU Analytics, DARS, PeopleSoft, and Salesforce.

Responsibilities

• Proactively monitor student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students.
• Identifies all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
• Provides individual and group academic and career advising and/or interacts with students in support of academic career success.
• Works closely and collaboratively with students, faculty, and staff to support academic and career success.
• As required, act as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic and career success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Manages escalated issues from both internal and external constituencies.
• Demonstrates mastery of conflict resolution principles and techniques.
• Acts as a leader to coordinate academic success programs or advising policy development and implementation.
• Coordinates training and development related to projects and programs for staff.
• May train and support staff and student employees in learning/growing with technology.
• Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
• Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends.
• As required act as a leader to coordinate academic success program or advising policy development and implementation.
• Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
• Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees.
• Maintains an openness to new tools utilized across the University to aid in student success and service excellence.
• Leads staff in implementing new tools.
• Escalates/redirects urgent or conflicting requests after attempting resolution.
• May seek to resolve complex issues and takes the lead on projects built around student support.
• Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing.
• Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
• Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
• Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations.
• Drives unit initiatives with holistic understanding of the unit goals.
• Collaborates with leadership to provide solutions associated with specific programs or projects.
• As required, supervise/support Academic Success Advisors in the successful execution of their duties. This may include hiring, training, mentoring and/or managing performance for direct and/or indirect reports.
• Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program.
• Ability to manage projects by engaging peers and/or students to complete project goals.

Benefits

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level