Academic Services Representative

University of Toronto • Toronto, ON

2d • Onsite

About The Position

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence. The Office of the Registrar and Academic Services provides timely, high-quality, accurate and efficient information and service to all Rotman professional program students, faculty, Academic Program Directors, Managing Directors and the Dean’s Office. This office is responsible for the management of all processes to move students through their academic program, upholding the values of the Rotman culture, providing an inclusive environment, and ensuring access to resources for timely graduation. As the steward of important and highly-confidential information, the Office of the Registrar practices a high level of ethical behaviour and ensures the protection, privacy, and security of student records. As an Academic Services Representative in the Office of the Registrar and Academic Services, you will work with this dynamic team providing exemplary front-line reception and general office assistance to over 1400 students and 100 faculty and staff in all Rotman Masters and Diploma Programs. The Academic Services Representative will assist with ad hoc projects to support the Registrar's Office.

Requirements

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years student/academic services or registrarial experience required.
• Strong computer skills with demonstrated experience working with Word, Excel and databases.
• Accuracy and attention to detail
• Strong organizational, time management and problem-solving skills
• Strong customer service skills

Nice To Haves

• Demonstrated experience working with ROSI
• Knowledge of Rotman, School of Graduate Studies and U of T academic policies and procedures
• Experience using Excel to manage datasets and support data-related tasks

Responsibilities

• Providing detailed information to students on program and/or course requirements
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Handling sensitive and/or confidential information
• Updating and maintaining records
• Handling fees or fines and issuing receipts on a limited basis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree