Academic Services Lead, Arts

San José State University•San Jose, CA

10d•$7,649 - $8,445•Onsite

About The Position

The College of Humanities and the Arts is seeking an Academic Services Lead, Arts. Reporting to the Director of Resources and Operations, this position oversees scheduling and appointment activities for the Arts departments and co-manages PaCE and SJSU Online scheduling and appointments on behalf of the college. The Academic Services Lead, Arts provides analytical support related to enrollment, personnel, fiscal management, and compliance. The incumbent prepares enrollment forecasts, analyzes faculty workload and personnel costs, advises college leadership, supports academic student employee hiring, and develops recommendations to promote student success and positive fiscal and programmatic outcomes.

Requirements

Ability to communicate with constituents in a professional and respectful manner
Thorough knowledge of and demonstrated experience appropriate software programs
Ability to quickly learn and apply People Soft HR & Financial management systems
Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions
Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions furnished in written, oral, diagram, or schedule form
Strong analytical, problem solving and writing skills with experience using word processing, spreadsheet, database management, layout and editing programs with ability to learn new programs.
Excellent communication, interpersonal and responsive skills to establish and maintain professional and cooperative working relationships with administrators, faculty, staff, students, as well as numerous local, state and federal officials
Ability to read, analyze, and interpret common technical concepts, reports and instructions
Ability to positively respond to complex inquiries or complaints from students, staff and faculty
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and the public
Ability to handle multiple work priorities, organize and plan work and projects
Ability to analyze and determine administrative routines and tasks needed for projects
Ability to analyze and report on trends (financial and operational) represented in historical data
General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
A bachelor's degree and/or equivalent training
Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Nice To Haves

BA/BS or MA/MS in Instructional technology or digital technology
Instructional technology, public or business administration, project management, or information management experience

Responsibilities

Lead and coordinate academic scheduling activities, including enrollment projections, department allocations, special sessions, intersessions, classroom utilization, and curricular needs
Facilitate and process temporary faculty appointments, monitor workload and personnel costs, and troubleshoot appointment and salary-related issues
Analyze and report enrollment, financial, operational, and personnel data to support decision-making by the Dean, Associate Deans, Department Chairs, and college leadership
Provide work lead direction to Arts scheduling staff, including training, assigning work, supporting performance management, resolving operational issues, and maintaining team documentation
Promote effective use of instructional and administrative technology to improve scheduling, workload tracking, appointment processing, and team workflows