Academic Records Specialist, Graduate and Accelerated Undergraduate Programs

Point Loma Nazarene University•San Diego, CA

5d•Onsite

About The Position

The Academic Records Specialist, Graduate and Accelerated Undergraduate Programs, will work closely with and report to the Assistant Director of Records, Graduate and Accelerated Undergraduate Programs, assisting in the coordination of daily Records operations. This role provides advanced processing support and subject matter expertise in academic records, ensuring accuracy, consistency, and timely completion of Records functions. The specialist will maintain a strong working knowledge of academic policies, systems, and procedures to support students, faculty, and staff.

Requirements

Bachelor’s degree required
Prior clerical experience in an academic environment.
Understanding of or aptitude to grasp quickly, PLNU's academic policies and procedures
Strong computer skills in Google document system, Microsoft Word and Excel including accurate data entry and understanding of databases and reporting systems
Understanding of and commitment to the spiritual mission of the University
Aptitude to communicate effectively, both orally and in writing
Ability to be a self-starter, work independently and complete tasks in a timely manner under deadlines
Strong time management and organizational skills with the ability to prioritize tasks while managing interruptions
Ability to establish and maintain effective working relationships with students, faculty and staff
Strong aptitude to take direction and work effectively as a supportive, positive and cooperative team member
Able to exercise adaptability, integrity and patience in all situations
Impeccable attention to detail
Capability to maintain strict confidentiality in all matters
Capacity to employ problem-solving skills in complex situations
Evidence of Christian commitment and active church involvement.
Staff agree to live in agreement with PLNU’s Community Life Covenant.

Responsibilities

Support the daily operations of the Office of the Registrar by assisting with workflow coordination and task completion
Respond to student, faculty, and staff inquiries, providing accurate and timely information
Assist in the maintenance of academic semester course schedules.
Process grade changes for Graduate and Accelerated Undergraduate programs
Process program changes and update student records accordingly
Process leave of absence and withdrawal requests each semester
Assist with registration processes each term
Support degree conferral processes in coordination with the Assistant Director
Support commencement operations, including application processing and verification of student eligibility
Conduct tracking and maintenance of student data to ensure accuracy and completeness of records
Collaborate with academic departments to support students and communicate academic policies and procedures
Assist with technical support for Records processes and coordinate issues with Information Technology Services as needed
Provide excellent customer service while interacting with students, faculty, and staff
Plan and manage work to ensure tasks are completed accurately and in a timely manner
Other duties as assigned