Academic Records Assistant

MSU Jobs•Starkville, MS

14h•Onsite

About The Position

Assists in academic advising and oversees the maintenance of academic records for a college or division. Please see Staff Compensation Structure for salary ranges.

Requirements

High School Diploma
2-4 years of clerical experience.
Any equivalent combination of related experience and/or education approved by the Department of Human Resources Management.
Ability to evaluate student transcripts and/or records.
Ability to complete routine paperwork.
Ability to follow routine verbal or written instructions.
Ability to maintain confidentiality of records and information.
Skill in the use of personal computers and related software applications.
Records maintenance skills.
Ability to sort, check, count, and verify numbers.
Ability to work effectively with diverse populations.
Knowledge of the rules, regulations, and laws regarding student records.
Ability to communicate with and provide routine assistance to customers.
Clerical, word processing, and/or office skills.
Knowledge of customer service standards and procedures.
Skill in the use of operating basic office equipment.

Responsibilities

Processes requests for transcripts, student grade records, course descriptions, and other information in accordance with privacy laws and university policies.
Checks transcripts to verify accuracy; validates and distributes transcripts according to requests.
Greets visitors in person or on the phone, providing customer service with advice and guidance regarding the registration process; may refer customers to appropriate department or university site.
Responds to inquiries by telephone or letter regarding academic standing, transcript problems, and unclear or irregular transcript requests.
Processes name changes and updates other academic and demographic information in files and on computer.
Provides transcripts, enrollment verification, and degree certifications by mail, FAX, or telephone, according to prescribed procedures; advises students concerning their records.
Maintains files in proper order; pulls records for processing and refiles.
Maintains logs of records release transactions initiated by other departments.
May process cash receipts and cash-related transactions, such as money lists for deposits.
Performs related duties as assigned.