Academic Records Specialist and Administrative Assistant

WILLIAM CAREY UNIVERSITY•Hattiesburg, MS

15d

About The Position

Performs duties relative to serving students, faculty, staff, and the general public in carrying out functions of the Registrar’s office under FERPA standards. This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Duties and responsibilities listed are essential job functions and exclude functions which are incidental to the performance of fundamental job duties. Assist the university in implementing the statement of purpose. Assist the university in implementing the institutional and financial plan. Receive general instruction from the Registrar. Serve as primary contact for students, faculty, staff, and the general public at the counter, over the telephone, and in the general Registrar’s Office email. Reply timely to inquiries (by phone, in person, and by email), select relevant data from a variety of sources and direct inquiries to appropriate person and/or unit. Assist with registration, add/drops, and updates of student information in CAMS. Analyze day-to-day practices of workflow systems and best practice standards to create and revise streamlined processes. Maintain a high level of confidentiality and tactfulness in accordance with FERPA requirements and university policy. Update student information in CAMS as directed by the Registrar. Manage office calendar of events and deadlines Assist with Commencement ceremonies and with any corresponding processes requiring assistance. Assist Registrar’s office staff as directed by the Registrar during peak times, i.e. transfer credit or transcript ordering system Assist with processing CLEP/AP scores as needed Performs other job-related duties as assigned.

Requirements

Ability to use common office software, including Microsoft Office Suite (Word, Excel, and Outlook), TEAMS, Machforms, etc.
Ability to learn WCU’s student database system in depth.
Ability to communicate effectively, both verbal and written.
Must have excellent interpersonal and organization skills.
Must always present a professional and respectful manner when dealing with a variety of situations and people.
Must have a superior work ethic and be able to exercise good judgment, demonstrate tactfulness and discretion at all times, and maintain confidentiality.
Must understand the relationship between the Registrar’s Office functions and their effect on the job functions of other departments.
Must have the ability to multi-task, complete multiple assignments, work independently, as well as with others and solve problems.
Must have a high attention to detail and accuracy, and ability to meet deadlines and establish priorities.
Must be punctual and regular in attendance and able to work required hours.
Associate degree

Nice To Haves

Bachelor’s degree
High level of technical proficiency

Responsibilities

Serve as primary contact for students, faculty, staff, and the general public at the counter, over the telephone, and in the general Registrar’s Office email.
Reply timely to inquiries (by phone, in person, and by email), select relevant data from a variety of sources and direct inquiries to appropriate person and/or unit.
Assist with registration, add/drops, and updates of student information in CAMS.
Analyze day-to-day practices of workflow systems and best practice standards to create and revise streamlined processes.
Maintain a high level of confidentiality and tactfulness in accordance with FERPA requirements and university policy.
Update student information in CAMS as directed by the Registrar.
Manage office calendar of events and deadlines
Assist with Commencement ceremonies and with any corresponding processes requiring assistance.
Assist Registrar’s office staff as directed by the Registrar during peak times, i.e. transfer credit or transcript ordering system
Assist with processing CLEP/AP scores as needed
Performs other job-related duties as assigned.