Academic Program Specialist

University of Maryland Global Campus

4d•Remote

About The Position

Under general supervision, independently coordinates the operational tasks involved in the day to day administration of one or more major academic programs such as Faculty Promotion and Tenure, Residency Recruitment and Training, Continuing Education, Professional Development, and Admission and Registration.

Requirements

Bachelor's degree
One year experience in administrative staff work.
General knowledge of business English, spelling, and grammar.
General knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information.
Skill in performing basic mathematical computations.
Ability to present statistical material in table, chart, or graph form.
Ability to plan, organize, and prioritize multiple tasks and assignments.
Ability to handle confidential and sensitive matters with tact and discretion.
Ability to communicate effectively orally and in writing.
Ability to understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships.
Ability to operate computers and other office equipment.
Ability to train, supervise, and evaluate personnel.

Responsibilities

Responds to Tier I/Tier II type questions for the Academic Operations from all sources (CRM, telephone, e-mail, chats, walk-in, etc). Makes appropriate referrals to other team members or departments via the CRM and phones. Work with the Service Center.
Record reconstruction.
Assess Bowie University undergraduate and graduate records to ensure all UMGC coursework appears on a Bowie transcript.
Handle sensitive and confidential information with tact and discretion.
Scanning, screening and data entering official transcripts and other academic documents.
Scan all incoming documents into Document Management System and updating students’ records appropriately within the SIS
Assist with other manual data entry processes such as test scores, professional certifications, international evaluation credits and military credits
Supports management team with various duties including special projects, memo creation, spreadsheet and tracking systems, data clean up.
Locate archived files/documents for stateside, Asia and Europe and scan into DMS.
Opens, sorts and processes incoming mail in accordance with transcript and document business process and delivers mail to the appropriate party/team. Research and respond to internal and external customer inquiries via phone or email/ CRM cases, chat or other avenues of established student communication
Provide course descriptions, when requested by representatives from colleges and universities.
Perform other duties as assigned to support the mission of the University

Benefits

14 days of paid vacation
15 days of sick leave
3 personal days
16 paid holidays (17 during general election years)
Access to health care, medical with vision, dental, and prescription plans for both individuals and families
Subsidized state of Maryland medical and prescription benefits (for eligible Contingent II employees)
Stipend to assist in the purchase of a health plan (for eligible Contingent II employees)
Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability (LTD) Insurance
Retirement stipend equal to 7.25 percent of their base salary
Supplemental retirement account (SRA)
401(k)
403(b)
457(b)
Various Roth options
Tuition Remission at UMGC or at University of Maryland College Park
Undergraduate tuition remission for spouses and dependent children after two years of service