Academic Program Coordinator, College of the Liberal Arts

Penn State University • University Park, IL

6d • $40,608 - $64,668 • Hybrid

About The Position

Join the College of the Liberal Arts as an Academic Program Coordinator to provide key administrative support and serve as the primary point of contact for residential and online students for all undergraduate and graduate programs within the Department of Anthropology and School of Labor and Employment Relations. The Academic Program Coordinator will work both independently, as well as collaborate/have support of their team when completing the position’s responsibilities. This position requires a flexible schedule to work infrequent weekends or evenings to support student events.

Requirements

• Outstanding attention to detail and accuracy
• Excellent interpersonal skills; driven to provide excellent customer service
• Effective organizational and problem-solving skills, with the ability to manage multiple priorities simultaneously
• Effective communication (both verbal and written) skills
• Proficiency in Microsoft Office 365, particularly Excel for data tracking and reporting, Outlook for communication and scheduling, and Word for document preparation
• If filled as Academic Program Coordinator - Senior Support, this position requires: Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• If filled as Academic Program Coordinator - Intermediate Support, this position requires: General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications: None
• Applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume.
• Employment with the University will require successful completion of background check(s) in accordance with University policies.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Serve as primary department contact for program inquiries; assist students and instructors with questions.
• Respond to inquiries from prospective students.
• Coordinate course scheduling: building the schedule, enrolling students, and changing classroom assignments.
• Create and submit curricular proposals and monitor progress through approval.
• Provide support to academic advisors (e.g., running reports, assisting with student inquiries and correspondence).
• Manage student recruitment and retention efforts, including scheduling Zoom meetings and coordinating travel for recruitment visits.
• Assist incoming graduate students with onboarding and personnel documentation.
• Prepare, organize, and enter graduate assistantships and fellowships into Workday.
• Perform degree audit certification for majors and minors in residence, online, and World Campus (Penn State’s online campus)
• Process exam requests and act as liaison with the Graduate School and other university offices.
• Support registration and record-keeping for independent study and controlled courses.
• Conduct graduation checks, communicate with advisors and the college's academic records coordinator regarding outstanding requirements, and follow up with students to ensure completion.
• Process Labor and Employment Relations concentration certificates.
• Maintain student records and track academic progress.
• Coordinate the administration of Student Educational Experience Questionnaires.
• Responsible for student communication letters and maintain listservs.
• Coordinate student-related virtual and in-person events, such as Graduate Student Recruitment, New Graduate Student Orientation, Graduation Receptions and Majors/Minors Night.
• Serving as a back-up to other members of the School of Labor and Employment Relations and Department of Anthropology academic and administrative teams to ensure adequate coverage will also occur as needed.

Benefits

• comprehensive medical, dental, and vision coverage
• robust retirement plans
• substantial paid time off which includes holidays, vacation and sick time
• 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree