Academic Process Coordinator

IES Abroad•Chicago, IL

2d•Hybrid

About The Position

The Academic Process Coordinator (APC) provides program support and administrative assistance to a portfolio of international study centers as assigned and reports to the Manager, Academic Processes. Each APC works with a portfolio of Centers providing administrative, coordination, and logistical support. They ensure the accuracy of Center and program information. They also assist with a variety of administrative tasks including facilitating course registration, maintaining pre-departure information and program content online, ensuring syllabi are formatted and updated on a regular basis, updating program fees, and editing other promotional materials.

Requirements

2+ years’ experience in an administrative role preferred but not required
Strong computer skills including but not limited to webpage content management, Microsoft Office, and database entry skills
Excellent written and verbal communication skills
Strong attention to detail with the capacity to maintain accurate records
Strong organizational and problem-solving skills
Extremely strong interpersonal skills
Comfortable working independently and as part of a team
Ability to be flexible and adaptable in a changing environment
Ability to organize and prioritize multiple projects simultaneously and to meet deadlines
Associate’s degree or equivalent work experience or Bachelor’s degree with administrative skills

Nice To Haves

Experience living and / or working or studying abroad beneficial, but not required
Ability to read, write and speak a second language is a plus

Responsibilities

Maintain accurate and up-to-date information about all aspects of assigned programs, including field trips, student arrival, program calendars, and Center contact information
Update institutional knowledge database with important Center updates and routine queries
Assist with and/or review language assessment tests and other Center-related forms and provide technical support as needed
Assist in the planning, budgeting, communication, preparation of materials, and tracking of curricular initiatives
Provide administrative assistance such as filing of expense reports, organizing program files, maintaining calendars, and making travel arrangements
Collect updated course syllabi from Centers and follow protocols for uploading them to public website
Other tasks and/or department projects as assigned by departmental leadership and/or relevant APS
Regular and predictable attendance is an essential function of this position
Any other task or duty as assigned or required