Academic- Retention Coordinator

Arizona State University•Tempe, AZ

1d•$58,000 - $63,500•Hybrid

About The Position

The School of Electrical, Computer and Energy Engineering (ECEE) at Arizona State University is seeking a dedicated Academic Success Retention Coordinator focused on online undergraduate student retention. This position plays a key role in supporting student success through academic advising, retention initiatives, and coordination of outreach and retention activities for online electrical engineering students. The coordinator will serve as the unit’s expert on outreach and retention strategies, and will report to the ECEE online team lead.

Requirements

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience with Learning Management Support systems, particularly Canvas
Experience advising first time students
Experience advising undergraduate students
Experience advising students in STEM majors
Experience running reports and using data to make informed decisions regarding student outreach and retention
Experience working with at risk student populations
Experience collaborating with a constituency of faculty, staff, and students
Experience with Salesforce case management

Responsibilities

Provide academic advising to ECEE undergraduate students via phone, email, and video conferencing.
Support student success and timely graduation by addressing academic concerns and making appropriate referrals to university resources.
Communicate university, college, and school policies and procedures clearly to students.
Utilize advising tools and software to monitor progress and support student success.
Collaborate with academic departments and student services across ASU to ensure comprehensive support.
Maintain accurate and timely student records and communications.
Identify students at risk of leaving the major or college and develop targeted outreach strategies.
Analyze retention data using university systems such as Analytics and Salesforce.
Partner with the Fulton Schools division of Academic and Student Affairs (ASA) to design and implement retention campaigns and follow-up plans.
Train advisors on retention systems, tools, and best practices.
Develop transition advising strategies to support students changing majors or transferring into/out of ECEE.
Assure all ECEE online first year students (FYS) are supported in the transition to ASU by enrolling in ASU 101-EEE online and receive FYS focused advising.
Facilitate communication of ECEE-specific initiatives, events, and resources to instructors and section leaders.
Collaborate with faculty and advisors to annually update and enhance the ASU 101 curriculum based on ASA guidelines.