Academic Operations Specialist

University of Redlands•Redlands, CA

11d•$17 - $25

About The Position

The Academic Operations Specialist supports academic operations for the College of Arts and Sciences Office of the Dean. Under the direction of the Associate Deans, the Specialist coordinates cross-unit processes involving admissions, the registrar, academic departments, and student-facing offices; administers and maintains systems and documents supporting new-student registration, advising, and curricular scheduling; and uses independent judgment to prioritize and coordinate these processes. The position also provides project support to the Associate Deans for academic and faculty programming, including the Core Four initiative and the Center for Immersive and Experiential Learning Opportunities (CIELO). It serves a College-wide coordinating function within the Dean’s Office, with cross-unit scope and independent-judgment responsibilities. This is a full-time, 12-month, non-exempt staff position for 40 hours per week. Evening, weekend, and some holiday work is required. The stated salary range is $17.00–$25.00; the anticipated hiring range is near or at the classification minimum, commensurate with education, experience, skills, and training. The position is available immediately.

Requirements

Bachelor’s degree required.
At least two years of experience in a higher education setting.
Excellent organizational skills and attention to detail, with a high degree of accuracy.
Ability to prioritize competing tasks, meet deadlines, and work independently with minimal supervision in a fast-paced environment with cyclical peaks and changing priorities.
Ability to exercise independent judgment and initiative within established guidelines and recognize when matters should be escalated.
Excellent verbal and written communication skills, including the ability to communicate clearly and professionally with faculty, staff, students, and University offices.
Ability to foster positive working relationships and coordinate effectively across academic and administrative units.
Proficiency with standard office software and aptitude to learn and use student-information systems, survey and registration tools, and related technology.
Ability to handle confidential student information discreetly and in compliance with applicable policy and law, including FERPA.

Nice To Haves

Experience in academic operations, registration, records, advising support, admissions, or a related student-services or academic-affairs function is preferred.
Experience coordinating processes involving multiple offices or stakeholders is preferred.

Responsibilities

Coordinate academic onboarding and registration operations for entering first-year and transfer students.
Coordinate transfer-student intake, including assigning faculty advisors, following up on transcript evaluations, and coordinating among admissions, the registrar, and academic departments to support advising and registration.
Maintain accurate records and tracking of new-student academic checklist items.
Contribute operational knowledge to the design and implementation of revised new-student onboarding and registration processes.
Support the Associate Dean for Curricular Affairs with course-enrollment monitoring and related departmental petitions, and maintain accurate records of decisions.
Maintain curricular and advising materials, including syllabus statements, advising handouts, and related catalog-adjacent materials, ensuring they are current and consistent.
Coordinate and track recurring curricular operations processes, prioritizing independently and flagging non-routine matters for the Associate Dean of Curricular Affairs.
Coordinate logistics and provide support for academic programming, including the major/minor fair, academic open houses, the annual CIELO Symposium, and similar College events.
Coordinate logistics and provide support for faculty programming, including faculty writing retreats, professional development sessions, and related events.
Support other time-limited Office of the Dean projects and initiatives as assigned by the Associate Deans.
Communicate and collaborate with academic departments, admissions, the registrar, student-facing offices, and other University units to support coordinated academic operations.
Maintain confidentiality of student records and exercise sound professional judgment when handling sensitive information.
Engage in professional development and maintain current knowledge relevant to academic operations, registration, and advising support.
Perform other job-related duties reasonably assigned by the Dean or Associate Deans.