Academic Operations Specialist

University of Redlands•Redlands, CA

11d

About The Position

The Academic Operations Specialist supports academic operations for the College of Arts and Sciences Office of the Dean. Working under the direction of the Associate Deans, the Specialist coordinates cross-unit processes involving admissions, the registrar, academic departments, and student-facing offices. The role administers and maintains systems and documents supporting new-student registration, advising, and curricular scheduling, and uses independent judgment to prioritize and coordinate this work. The position also provides project support for academic and faculty programming, including the Core Four initiative and the Center for Immersive and Experiential Learning Opportunities (CIELO). It serves a College-wide coordinating function within the Dean’s Office, with a broader cross-unit scope and greater independent-judgment responsibilities than department-level coordination. The position is staff, non-exempt, 12 months, and full-time at 40 hours per week. The salary range is $17.00–$25.00; the anticipated hiring range is near or at the classification minimum, commensurate with education, experience, skills, and training. The introductory period is six months. The position is available immediately, and applications are accepted until filled.

Requirements

Bachelor’s degree required.
At least two years of experience in a higher education setting.
Excellent organizational skills and attention to detail, with high accuracy.
Ability to prioritize competing tasks, meet deadlines, and work independently with minimal supervision in a fast-paced environment with cyclical peaks and changing priorities.
Ability to exercise independent judgment and initiative within established guidelines and recognize when matters should be escalated.
Excellent verbal and written communication skills, including the ability to communicate clearly and professionally with faculty, staff, students, and University offices.
Ability to foster positive working relationships and coordinate effectively across academic and administrative units.
Proficiency with standard office software and aptitude to learn and use student-information systems, survey/registration tools, and related technology.
Ability to handle confidential student information discreetly and in compliance with applicable policy and law, including FERPA.
Ability to work evenings, weekends, and some holidays.
Ability to meet the stated physical demands, including sitting for long periods; walking short distances; traveling to locations for meetings and work; operating office equipment; reaching, stooping, kneeling, or crouching; speaking and hearing clearly; reading fine print and using a computer; and lifting, carrying, or moving objects up to 20 pounds.
Successful completion of a criminal background check is required.

Nice To Haves

Experience in academic operations, registration, records, advising support, admissions, or a related student-services or academic-affairs function.
Experience coordinating processes involving multiple offices or stakeholders.

Responsibilities

Coordinate academic onboarding and registration operations for entering first-year and transfer students.
Coordinate transfer student intake, including assigning faculty advisors, following up on transcript evaluations, and coordinating with admissions, the registrar, and academic departments through advising and registration.
Maintain accurate records and tracking of new-student academic checklist items.
Contribute operational knowledge to the design and implementation of revised onboarding and registration processes.
Support the Associate Dean for Curricular Affairs with course enrollment monitoring and related departmental petitions, and maintain accurate records of decisions.
Maintain current and consistent curricular and advising documents and materials, including syllabus statements, advising handouts, and catalog-adjacent materials.
Coordinate and track recurring curricular operations processes, prioritizing work independently and escalating non-routine matters to the Associate Dean of Curricular Affairs.
Provide coordination and logistical support for academic programming, including the major/minor fair, academic open houses, the annual CIELO Symposium, and similar College events.
Provide coordination and logistical support for faculty programming, including faculty writing retreats, professional development sessions, and related events.
Support time-limited projects and initiatives of the Office of the Dean as assigned by the Associate Deans.
Communicate and collaborate with academic departments, admissions, the registrar, student-facing offices, and other University units to support coordinated academic operations.
Maintain the confidentiality of student records and exercise sound professional judgment when handling sensitive information.
Engage in professional development and maintain current knowledge relevant to academic operations, registration, and advising support.
Perform other job-related duties reasonably assigned by the Dean or Associate Deans.