Academic Operations Coordinator

Bentley University•Waltham, MA

3d•Onsite

About The Position

The Academic Operations Coordinator is the administrative and customer service support within the Registrar's office. The position serves as a primary point of contact for students, faculty, and staff, assisting with academic records, registration, transcripts, and university policies while ensuring accurate and timely processing of student-related transactions.

Requirements

High School diploma required
At least 2 years' experience working in a busy, public facing office, college or university setting preferred
Familiarity and comfort with technology including Microsoft Word, Excel, and the ability to learn and adapt to new technology on an ongoing basis are required.

Nice To Haves

associates or higher degree preferred
Ability to thrive in a fast paced environment with time sensitive deadlines
Excellent organizational, prioritization, and time management skills with the ability to handle several tasks and projects effectively
Detail-oriented and accurate with the ability to analyze, interpret, and prioritize information in order to make informed decisions, and to identify potential issues and possible solutions proactively
Ability to interpret and apply policy language
Ability to keep composure when dealing with difficult or demanding customers

Responsibilities

Assist students, faculty, staff and others seeking assistance from the Registrar's Office.
Triage multiple requests for service via email or telephone, facilitate process of students filling out and dropping off forms, answer general questions regarding transcripts, registration and academic deadlines.
Develop an understanding of university academic policies and procedures.
Monitor and maintain the general office email.
Manage student status updates (deferrals, cancelations and Academic Standards decisions).
Manage National Student Clearinghouse enrollment verifications.
Provide administrative support to office processes including but not limited to; process course away, degree audit clearance, course withdrawals, commencement activities etc.
Work with Commencement Office on creating commencement program.
Work with Associate Registrar to manage student readmit process.
Manage office supply inventory.
Assist during high demand time, registration, start of term and commencement.