Academic Operations Administrator

Abilene Christian University•Dallas, TX

1d•Hybrid

About The Position

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU. Oversee and execute course planning, student scheduling, registration operations, academic record processes, and operational support for assigned graduate programs.

Requirements

Knowledge of Microsoft Office Suite and enrollment management systems (i.e. Banner, Workday, Salesforce, etc.)
Demonstrable experience from successfully working in a team environment
Excellent organizational skills and ability to multi-task effectively
Excellent analytical, problem solving, interpersonal, customer service, attention to detail and communication skills are essential
Ability to handle complex and confidential information with discretion
Professional Bachelor’s degree from a regionally accredited institution
Minimum of two years of administrative or operational experience required.
Ability to manage multiple priorities, adapt to changing business needs, and exercise sound judgment when handling complex student and academic matters.
Demonstrated ability to work collaboratively across departments and with diverse stakeholders.
Exceptional verbal and written communication skills with the ability to effectively engage a diverse academic community.
Commitment to serving students and supporting the mission and values of the university.

Nice To Haves

Experience in student records, registration, registrar operations, admissions, or academic administration within a higher education environment preferred.
Banner Workday Salesforce Canvas LMS Softdocs

Responsibilities

Course planning, faculty need forecasting, and program implementation support
Student scheduling and registration execution
Student record and academic standing support
Academic program operations and cross-functional collaboration
Determine section needs and sizes for graduate courses each session
Manages communication with graduate program directors and the Graduate Registration Operations manager regarding faculty needs/assignments
Manages scheduling and registration for students
Processes documentation for Academic Exceptions, Suspension Appeals, Waiver forms, Course and University Withdrawals
Process end-of-session responsibilities such as Low grades, Probation, Suspension, and Dismissal
Processes other documentation as needed for the permanent student record
Serves as a primary liaison between academic departments and administrative offices to facilitate student progression, scheduling, and registration operations.
Supports student persistence and progression through proactive management of registration, academic standing, and enrollment-related processes.
Supports the development and implementation of new academic programs, certificates, and concentrations.
Collaborates with academic leadership to operationalize curriculum changes and new program offerings.
Assists with program setup, course sequencing, scheduling structures, and student enrollment processes.
Coordinates with university stakeholders to ensure successful program launches and ongoing operational support.
Assists with additional operational responsibilities and special projects as deemed appropriate to support departmental needs