Academic Knowledge and Publications Specialist
Western Governors University•Salt Lake, UT
•Remote
About The Position
Responsible for the governance, accuracy, and continuous improvement of student-facing knowledge content, including the Student Handbook and Knowledge Center. This role ensures content aligns with academic policies, regulatory requirements, and institutional standards while supporting scalable self-service and an improved student experience. Partners with cross-functional stakeholders to translate complex academic and administrative information into clear, accessible, and actionable content for students and staff.
Requirements
- Bachelor's Degree in Communications, English, Education, Business, Information Systems, or related field.
- Experience working with knowledge management systems, content management systems, or similar platforms, and experience creating, editing, or managing structured content.
Nice To Haves
- Experience with Khoros or similar knowledge platforms, Knowledge-Centered Service (KCS), student-facing content, analytics/reporting tools, and self-service digital content ecosystems.
Responsibilities
- Owns and manages the lifecycle of student-facing knowledge content, including creation, review, updates, and archival.
- Ensures alignment between Student Handbook content, Academic Policy, Catalog, and institutional standards.
- Maintains taxonomy, tagging, metadata, and governance standards.
- Partners with Academic Policy and subject matter experts to translate complex policies into student-friendly content and supports consistent student-facing communications.
- Provides guidance to stakeholders on knowledge best practices and content standards.
- Monitors content performance metrics, conducts content audits, and uses analytics to drive continuous improvement.
- Conducts content audits to ensure accuracy, consistency, accreditation, and regulatory compliance.
- Collaborates with Academic Policy, communications, and cross-functional stakeholders to improve self-service experiences.
Benefits
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
