Academic Intervention Specialist

Laredo College•Laredo, TX

5d•Onsite

About The Position

The Academic Intervention Specialist supports student success in the Global Logistics Center by providing proactive, individualized academic coaching to help students overcome barriers to progression, retention, and completion. Under the direction of the Department Chairperson and in collaboration with the Program Coordinator, faculty, and staff, the Specialist supports students experiencing academic, behavioral, or situational difficulties through targeted follow-up and support. The role involves identifying factors that may interfere with student success, such as study skills, time management, academic confidence, communication, motivation, attendance, engagement, personal challenges, and access to resources. The Specialist develops practical strategies with students, monitors progress, documents coaching interactions, and connects students with appropriate college and community resources. The position also supports recruitment, onboarding, and student engagement activities. Evening and weekend availability may be required for virtual or in-person coaching sessions and program events.

Requirements

Bachelor’s degree.
At least one year of experience in advising, tutoring, education, counseling, or a closely related field.
Demonstrated oral and written communication, organizational, time-management, and project-management skills.
Knowledge of online technologies, including learning management systems, Zoom, and other virtual collaboration tools.
Knowledge of student confidentiality requirements, including FERPA, and ability to maintain accurate and confidential student records.
Ability to establish and maintain effective working relationships with students, faculty, staff, and community partners.
Ability to work effectively independently and as part of a collaborative team.
Ability to maintain confidentiality and professionalism, manage multiple priorities with attention to detail, and adapt to changing priorities in a dynamic educational environment.
Upload a resume and unofficial transcript(s) with the application; an official transcript(s) is required if recommended for the position.
Foreign degrees require an evaluation for United States equivalency from an approved state education agency or a NACES member. Foreign transcripts require a course-by-course analysis with an equivalency statement attached to the application.

Nice To Haves

Bachelor’s degree in education or a closely related field.
At least one year of experience providing career counseling, academic advising, or related student-support services in an educational setting, including experience with online learning, counseling, and advising.

Responsibilities

Provide individualized academic coaching, registration support, and advising for students enrolled in the Logistics and Distribution program.
Collaborate with the Program Coordinator, Department Chairperson, and faculty to monitor student progress, identify barriers, and implement timely interventions.
Participate in coaching and student-support training focused on student engagement, retention, persistence, and completion.
Maintain accurate student records, coaching documentation, academic performance data, and intervention outcomes.
Respond professionally to student, faculty, and staff emails and outreach within one business day.
Assist with and participate in department events, outreach, recruitment, onboarding, orientations, workshops, meetings, co-curricular engagement, and other academic and student-support initiatives.
Maintain flexible availability for occasional evening and weekend virtual or in-person coaching sessions, events, and program activities.
Support early engagement through pre-term check-ins, mid-term progress reviews, individualized support meetings, other student-success initiatives, and transcript audits.
Implement targeted student and group interventions based on direction, feedback, and priorities from the Program Coordinator, Department Chairperson, or faculty.
Document coaching interactions, monitor student and team progress, and provide regular updates to the Department Chairperson, Program Coordinator, and faculty.
Refer higher-level academic, behavioral, compliance, safety, site, or administrative concerns as appropriate.
Collaborate with Enrollment Services, Financial Aid, the Registrar’s Office, and other college departments to connect students with resources and support services.
Collaborate with the Program Coordinator and Department Chairperson to support students in experiential learning projects and reinforce academic coaching through applied learning.
Perform other duties as assigned by the Program Coordinator and Global Logistics Center Chairperson.
Follow safety rules, report unsafe working conditions or behavior, and take reasonable and prudent actions to discourage unsafe practices.