Academic Course Coordinator - Smeal Marketing Dept, Smeal College of Business

The Pennsylvania State University • University Park, FL

7d • Hybrid

About The Position

The Smeal College of Business, Marketing Department, is seeking to fill the role of Academic Course Coordinator – Senior Support, who will support large-format MKTG 301 courses with approximately 2,000 students per academic year. The Academic Course Coordinator – Senior Support provides advanced instructional and operational support for MKTG 301 faculty. This role demonstrates comprehensive knowledge of course coordination practices, instructional systems, and academic policies, applying this expertise to decision-making and problem-solving. The coordinator works with minimal supervision on complex and varied assignments, proactively identifying issues and implementing effective solutions. This includes developing systems to track teaching assistants, managing student inquiries, and addressing recurring course challenges. The role communicates clearly and effectively with faculty, teaching assistants, and students, and continuously improves course delivery and support through thoughtful, data-informed approaches. This position will also contribute to departmental programming and new initiatives and perform other duties as assigned in support of department operations.

Requirements

• Requires an associate degree or higher plus four (4) years of related experience, or an equivalent combination of education and experience
• Strong organizational, problem-solving, and communication skills
• Demonstrated ability to manage complex academic or administrative processes

Nice To Haves

• Experience working in higher education or academic program coordination
• Experience performing summary statistical analysis
• Proficiency with: Microsoft Office 365 applications (especially Excel) Canvas, LionPATH, Workday, 25Live
• Familiarity with library databases such as Mintel and eMarketer
• Experience developing workflows, tracking systems, or process improvements
• Strong written and verbal communication skills

Responsibilities

• Provide comprehensive coordination with faculty for assigned courses, including planning, scheduling, and execution
• Manage course materials, assignments, announcements, and resources within Canvas and related systems
• Ensure course delivery platforms are accurate, organized, and user-friendly
• Identify and implement process improvements to enhance clarity and efficiency for students and instructional staff
• Recruit, hire, onboard, train, and supervise teaching assistants
• Foster a collaborative, accountable, and inclusive TA team environment
• Develop and manage systems to track TA assignments, grading workflows, and performance
• Facilitate regular communication and training to promote consistency and instructional best practices
• Serve as a primary point of contact for student inquiries and course-related concerns
• Develop structured approaches for tracking and responding to common student issues
• Meet with students as needed to provide academic support, guidance, and grade review assistance
• Resolve routine concerns independently and escalate complex or sensitive issues appropriately, applying institutional policies and sound judgment.
• Maintain course data including rosters, participation metrics, and grades
• Track and analyze trends in student inquiries and recurring issues across the semesters
• Perform summary statistical analysis of grades, surveys, and course evaluations
• Provide actionable insights and recommendations to faculty to improve course delivery
• Work closely with faculty, department staff, and college/university partners throughout the academic year
• Coordinate with units such as Undergraduate Studies and other academic support services
• Ensure effective, consistent communication across faculty, TAs, and students
• Assist with the development, coordination, and implementation of departmental programming and new initiatives
• Perform other duties as assigned in support of course, department, and college operations
• Uphold academic integrity, professionalism, and confidentiality while modeling fairness, accountability, and ethical decision-making
• Work with minimal supervision, exercising strong independent judgment to organize, prioritize, and manage day-to-day course operations
• Demonstrate sound judgment in assessing people and situations, making decisions that are fair, principled, and perceptive
• Communicate clearly and effectively across audiences, ensuring accurate, consistent, and thoughtful exchanges
• Maintain a high level of organization and attention to detail while proactively identifying opportunities for improvement and process refinement

Benefits

• comprehensive medical, dental, and vision coverage
• robust retirement plans
• substantial paid time off which includes holidays, vacation and sick time
• 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree