2026 SMASH Academy - Academic Coordinator (Northeastern)

SMASH•Boston, MA

19d•$32 - $32•Hybrid

About The Position

As a member of the Site Management Team, the Academic Coordinator (AC) plays a critical support role to the Program Director and liaison to the SMASH National team. Working with the instructional and residential teams to support the successful delivery of the SMASH Academy by performing duties related to planning, directing, and coordinating both the programmatic and operational activities of the program is essential. In this position, the AC will play a key role in the success of SMASH scholars and staff through the effective implementation of administrative processes, communication with scholars and families, and leading logistics for program events. As an Academic Coordinator, you will work closely with the Program Director and staff to manage the programmatic, operational, and tech customer support aspects of the SMASH program. The SMASH AC works closely with the SMASH Curriculum Team, Program Directors, and Facilitators to support the academic programming of SMASH Academy for a specific SMASH site. The AC is responsible for ensuring the quality implementation of our SMASH Academy curriculum at their assigned site. The AC is responsible for the day-to-day management of the facilitators, however, the Program Directors are their official managers. The AC is responsible for facilitating training prior to the program launch and providing support throughout SMASH Academy by way of weekly staff meetings, observations, coaching, live classroom support, data collection, and office hours. SMASH Core academic courses include: Design Thinking Workshop, To+Through (CS Pathways), and Electives. The AC will support alignment by way of fidelity to the implementation of the SMASH Curriculum provided by SMASH. This assignment is a part-time position starting on March 28, 2026, then moving to a full-time engagement starting June 29, 2026. As this role has a virtual component, we expect staff to provide the following -- their own personal computer (desktop or laptop) that has a working webcam, speaker, and microphone for video conferencing capabilities (i.e. Zoom, Google Hangouts, Cisco Webex); reliable Internet connection (at least 25 Mbps download speed); and quiet workspace for virtual programming. If you cannot provide your own equipment, please speak with your Program Director. All staff and scholars will be required to comply with the SMASH COVID-19 policy for in-person programming. Currently, staff working in-person are expected to test at least once each week they are working in-person with colleagues. Additionally, we encourage testing before and after in-person company and non-company sponsored events and travel. All staff and scholars must also comply with any site-specific COVID-19 requirements. Site-specific requirements will be shared as they become available and are subject to change. If a quarantine mandate is enforced by the local government, university, or SMASH, all SMASH Academy programming will be held virtually. SMASH reserves the right to revise, delete, and add to its COVID-19 policy at any time, with or without notice. Nothing in the SMASH COVID-19 policy creates a contract or changes the nature of the at-will employment relationship. You must be available for all training and program dates.

Requirements

Commitment to SMASH’s mission; and willingness to embrace goals/values are essential
Demonstrated programs or operational effectiveness working with students (preferably at the high school level) from low-income and underrepresented backgrounds
Previous experience with adopting and adapting to new technologies through self-guidance and video tutorials
Results-driven; work around potential obstacles to ensure all goals are met and deliverables are completed by the end of the program
A minimum of one (1) year of administrative or relevant experience
Proficiency in Google Suite (Calendar, Doc, Sheet, Email, Forms) and Zoom
Excellent written, verbal, and organizational skills are required
Strong attention to detail, prompt responsiveness, and ability to work efficiently both independently and collaboratively
Must be able to accommodate a flexible work schedule to attend events on evenings and/or weekends

Responsibilities

Attend AC training, team meetings, and check-ins prior to SMASH Academy launch
Attend and assist with the delivery of National Training Week for facilitators
Assist the Program Director with workshop facilitator interviews
Supervise/manage facilitators during Academy (in conjunction with Program Directors)
Ensure fidelity of implementation of the SMASH curriculum
Host Facilitator Office Hours and weekly staff meetings, and provide coaching and facilitation approach
Conduct classroom observations to ensure quality and adherence to curriculum standards (in conjunction with Program Directors)
Collect data for various SMASH quality assessment tools
Assist in planning and implementation of site competitions
Assist in planning and implementation of Staff Debrief and Closeout
Maintain clear and open lines of communication with the Curriculum Team and Program Directors to ensure alignment of support strategies
Substitute for facilitators or staff as needed.
Develop and manage site program calendars, including communicating updates
Ensure completion of site deliverables (e.g. pre + post assessment scores, attendance, staff and scholar surveys, staff and scholar deliverables, final inventory, etc.)
Respond to inquiries from multiple stakeholders, (e.g. scholars, families, staff, etc.)
Collaborate with SMASH’s Communications team to facilitate video or media-related projects
Establish and maintain a positive, professional relationship with SMASH scholars; serve as a role model during the academy
Serve as point person for COVID-19-related protocols and procedures based on SMASH and University guidelines
Work with key stakeholders, plan and lead logistics for workshops and events
Collaborate with SMASH’s Development and Communications teams to facilitate site tours
Respond to tech support needs of scholars and staff by identifying and resolving minor issues as well as escalating major issues to the SMASH IT team
Work with the SMASH IT team to support and track scholar tech issues in our ticketing system
Work with scholars to facilitate hardware repairs with external product vendors
Monitor laptops and other technical equipment to ensure they operate as needed
Assist with virtual classroom setup and troubleshooting, AV, Zoom, and presentation needs
Coordinate with the Program Director to assist with distributing laptops as needed
Lead SMASH site-specific Policies and Procedures Training for SMASH Facilitators with support from the Program Director
Ensure all created documents are uploaded and organized in the designated site repository
Collaborate with the Curriculum team to ensure Learning Management System data is updated and utilized effectively at a Site level
Editing and inputting information into various site documents and spreadsheets
Maintain and systematize scholar contact, medical records, and contracts