Academic Assistant, Office of Academic and Community Standards (OACS)
About The Position
In alignment with the mission of Academic Affairs to ensure academic equity, integrity and quality; the Office of Academic and Community Standards (OACS); the Academic Assistant supports OACS Academic Associates, Academic Sr. Associates, and Academic Specialists in their workflows and in their partnerships with university stakeholders during the intake, acknowledgement, and communications related to learner complaints and policies for which OACS is the operational owner or acts as the university decision-making designee. This includes, but is not limited to university policies related to academic honesty, grade appeals, learner code of conduct, professional ethics and standards, academic standing, and discrimination and harassment.
Requirements
- Microsoft Suite
- Zoom
- Basic Data entry
- FERPA or privacy training
- Able to work independently
- Able to prioritize work
- Able to remain flexible and shift focus as needed
- Able to function in an online education environment with little to no face-to-face interaction with students
- Able to work with a diverse student population
- Experience with, or ability to work with adult students
- Minimum of 3 years experience in academic administration, advising or transferable experience.
- Bachelor’s degree from an accredited institution required.
- Must be able to travel occasionally should a business need arise.
- Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role.
- If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
- Able to access information using a computer.
- Applicants must be authorized to work in the United States.
- Visa sponsorship is not available for this position.
Nice To Haves
- ERP Applications: SalesForce
- PeopleSoft
Responsibilities
- Intake and manage, within Service Level Agreements: Academic policy violation and appeal cases (Academic Integrity and Honesty, Learner Code of Conduct, Professional Standards, Grade Appeals, Learner Grievance, Discrimination, Harassment/Assault); Complaints: Academic, Executive, Third Party; Special Credit Requests; Red Card process; Academic Standing Appeals).
- Identify patterns and actions related to those patterns to assess and improve workflows and OACS communication.
- Assist research/documentation projects.
- Pull documentation for workflow cases (e.g., Academic Integrity and Honesty).
- Assist President’s Designee workflow.
- Tracking of workflows, feedback to staff on improvement/efficiency, etc.
- Schedule rooms, meetings.
- Coordinate projects.
- Coordinate workflows for rotation/schedules
- Other duties or projects as needed.
Benefits
- medical
- dental
- vision
- life and disability plans
- well-being incentives
- parental leave
- paid time off
- certain paid holidays
- tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- tuition assistance
- entertainment and retail discounts
- overtime pay, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
