Academic Affairs Work-Study Assistant

Bennett College•Greensboro, NC

2d•Onsite

About The Position

The Academic Affairs Work-Study Assistant is a Federal Work Study student employee who provides administrative, clerical, and student-support assistance to the Office of Academic Affairs. This student leader helps ensure the smooth day-to-day operation of the office by supporting faculty and staff, assisting with academic events and communications, and serving as a welcoming point of contact for students, faculty, and visitors. The role supports the Office's mission of advancing academic excellence and student success across the College.

Requirements

Must be currently enrolled as a student and meet Federal Work Study eligibility requirements (verified via Financial Aid Office).
Maintain satisfactory academic progress (SAP) throughout the duration of employment.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office (Word, Excel, Outlook) or comparable software.
Ability to work independently with minimal supervision during assigned shifts.
Professional demeanor and ability to maintain confidentiality of sensitive information.

Responsibilities

Provide front-desk coverage for the Office of Academic Affairs, greeting visitors and directing inquiries appropriately.
Answer and route phone calls, emails, and walk-in requests in a professional and timely manner.
Maintain organized physical and digital filing systems for academic records, correspondence, and office documents.
Assist with data entry, proofreading, copying, scanning, and preparation of reports, forms, and correspondence.
Help schedule meetings, reserve rooms, and prepare materials for faculty meetings, committees, and academic events.
Assist students with general inquiries regarding academic policies, procedures, and campus resources, referring complex questions to appropriate staff.
Support the distribution and collection of academic forms (e.g., add/drop, course substitution, grade appeal) as directed.
Assist with the coordination of advising events, registration support, academic workshops, and convocation-related activities.
Help maintain confidentiality and accuracy when handling student records in compliance with FERPA.
Assist in drafting and distributing office announcements, newsletters, and flyers to the campus community.
Support the Office's presence on relevant bulletin boards, digital displays, and social media as assigned.
Help promote Academic Affairs programs, deadlines, and initiatives to students and faculty.
Complete required Federal Work Study timekeeping and documentation accurately and on time.
Attend staff meetings, mandatory training sessions, and orientations as scheduled.
Report any office equipment issues, supply needs, or operational concerns to the supervisor.
Maintain a respectful, inclusive, and non-discriminatory attitude toward all students, faculty, and staff.
Model professionalism and uphold all campus policies within the office environment.
Communicate effectively and courteously, both verbally and in writing, with peers, faculty, and supervisors.
Demonstrate reliability by arriving on time, giving advance notice of schedule conflicts, and completing assigned tasks independently.
Handle confidential student and academic information with discretion and professionalism.
Resolve conflicts or concerns calmly, de-escalating situations and involving supervisors when necessary.
Exhibit a growth mindset, actively seek feedback, and pursue opportunities for professional development.