Academic Advisor - Undergraduate Advising and Student Affairs
About The Position
The USC Marshall School of Business is seeking an Academic Advisor to join the Office of Undergraduate Advising and Student Affairs. This office supports the education and development of undergraduate students by providing academic support and student engagement programs and services. These services include academic advisement, internal transfer admissions, new student orientation, scholarships, honors, awards, and student organization support. The office advises over 4300 undergraduate majors and 1400 minors. The position currently operates on a hybrid work schedule. Academic Advisors are the primary point of contact for students throughout their undergraduate journey, offering guidance on academic planning and policies, and providing holistic advising that addresses academic, personal, and professional development. Responsibilities include managing student caseloads, proactive outreach to students facing academic challenges, connecting students with campus resources, developing success plans, monitoring degree progress, and intervening to ensure timely graduation. The team also manages internal transfers, minor admissions, emphasis declarations, specialized advising for joint-degree programs, and coordinates new student orientation for both Marshall and Leventhal students.
Requirements
- Bachelor's degree
- 1 year of student program or services experience
- Combined experience/education as substitute for minimum education
Nice To Haves
- Master’s degree in student affairs, student development, counseling, higher education, or other related field.
- 2+ years of experience providing academic advisement to undergraduate students
- 2+ years of experience with increasing responsibilities working with undergraduate students in a higher education setting.
- Strong communication skills (interpersonal, written, verbal, presentation) to work with a variety of diverse constituents including students, families, faculty, and staff.
- Demonstrated ability to manage multiple programs/services and responsibilities simultaneously.
- Demonstrated ability to work collaboratively to meet student needs and department priorities.
- Demonstrated ability to handle sensitive and confidential information within FERPA and University guidelines.
- Demonstrated ability to be flexible and adaptable in the face of changing priorities and fluctuating workloads.
- Demonstrated experience with office management communication software and tools and proficiency with Microsoft Office.
Responsibilities
- Provide academic counseling for undergraduate students, advising on curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
- Monitor student progress, maintain academic unit student records, and assist with petition applications.
- Advise students individually and in groups as part of assigned student programs and services. May meet with parents, faculty, and campus partners to provide information and facilitate problem resolution.
- Evaluate student problems (academic, administrative, or personal) and refer students to appropriate student support services. Liaise and partner with other offices on behalf of students to facilitate problem resolution.
- Interface with faculty, administrators, and students regarding policies and student academic progress.
- Maintain currency on policies, procedures, and regulations pertaining to registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.
- Participate in the development and implementation of program policies and procedures such as grading policies, academic progress, mandatory student advisement, and advisement and admission for internal transfers, emphases, and minors.
- Assess targeted student or group needs and recommend programs or services. Assist in the design and delivery of student programs, services, and special events.
- Assist in planning and coordinating student events and co-curricular programs such as commencement, new student welcome, orientation, academic information sessions, student support programs, student organizations, scholarships, and award ceremonies.
- Interface with faculty and staff to exchange and update information or to enlist support for program services.
- Assist in planning and administering special programs such as faculty advisor programs, peer tutorial or mentor groups, student organizations, and honors programs.
- Assist in providing leadership, guidance, and supervision to student workers, volunteers, and/or graduate assistants, helping them develop skills through the planning and coordination of services and activities.
- Perform other related duties as assigned or requested.
Benefits
- health benefits for staff and their family with access to the renowned university medical network
- eligibility for retirement plans with employer contributions
- tuition benefits for staff and their family
- free Professional Development classes
- central Los Angeles location with easy access to commuter trains, buses, and free tram pick up services
- discounts to sporting and other campus events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
