Academic Advisor

Ivy Tech Community College•Indianapolis, IN

4d•Onsite

About The Position

We are seeking a highly skilled and student-centered Academic Advisor to join our School of Advanced Manufacturing, Engineering and Applied Science team. In this role, you will provide developmental academic advising for new and continuing students using a case management approach. You will assist students in defining personal and academic career goals, interpreting and understanding placement scores, program curriculum and pre-requisites, and developing basic skills to register for courses, as appropriate. The Academic Advisor will refer students to appropriate internal and external resources that foster student success.

Requirements

Proficiency in zoom and Microsoft word and excel, with hands-on experience in higher education platforms.
Ability to analyze data, identify patterns, and provide data-driven solutions.
Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences.
Ability to think critically, make decisions independently, and solve complex problems in a timely manner.
Proven experience in collaborating effectively with diverse teams to achieve common goals.
Ability to manage multiple priorities, meet deadlines, and track progress in a fast-paced environment.
Ability to take initiative and step up for teammates and students when needed.
Undergraduate degree required for consideration
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Nice To Haves

Familiarity with canvas and salesforce platforms.
Experience in higher education and advising or similar environments.
Ability to multi-task and handle fast-paced events and a large volume of email and student inquiries.
Problem solving and adaptability
Support retention, persistence, and completion for SAMEAS students
Will be required to work 4 Saturdays per year

Responsibilities

Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, and desire to identify and support student success
Use canvas and salesforce and internal Ivy Tech systems to assist with scheduling and maintaining accurate advising records.
Apply advanced problem-solving skills to troubleshoot and resolve student issues and situations.
Collaborate effectively with cross-functional teams, utilizing clear communication to ensure smooth workflow and project success.
Manage a caseload and communicate effectively via text, email, and phone
Work in a fast-paced environment for new student advising and orientation events as well as continuing student events

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services