Academic Advisor

NorQuest College • Edmonton, AB

6d • CA$65,450 - CA$85,148 • Hybrid

About The Position

The Academic Advisor plays a key role in supporting student progression and success by providing informed academic guidance from admission through graduation. Working collaboratively with Faculty and the Office of the Registrar, the Advisor helps students navigate program requirements, explore pathways to credentials or further education, and access supports when facing academic challenges. This role combines strong relationship‑building with expertise in program‑specific progression, delivering a consistent, high‑quality advising experience across in‑person, virtual, and digital channels—including proactive and AI‑enabled tools—to advance student retention and achievement.

Requirements

• A bachelor’s degree (Arts, Education, Business, or related field preferred) and 3–5 years of student advising or student‑centered experience in a post‑secondary environment.
• Exceptional communication, interpersonal, and de‑escalation skills, with the ability to support diverse student populations with professionalism and empathy.
• Strong collaboration skills and the ability to build effective working relationships across teams, while also working independently, prioritizing tasks, and exercising sound judgment.
• Proven ability to remain calm and solution‑focused in demanding situations, demonstrating resilience, adaptability, and a positive, student‑centered approach.
• Proficiency with advising tools and systems (PeopleSoft an asset), along with strong presentation skills and comfort navigating multiple channels of student support.

Nice To Haves

• Strong judgment and problem‑solving skills to guide students through academic progression, recommend appropriate referrals, and advise on policy exceptions when aligned with institutional intent.
• Deep commitment to student success through monitoring progress, supporting academic recovery, and ensuring students receive accurate, timely information and resources.
• Collaborative strength in building positive relationships across the College, external institutions, and community partners to maintain current knowledge and enhance the student experience.
• Leadership in supporting team development through onboarding, training contributions, sharing program expertise, and participating in continuous learning and process improvements.
• Engagement in representing the College at events, contributing to departmental initiatives, and maintaining high‑quality documentation, communication, and advising tools that support data‑informed student success.

Responsibilities

• Provide proactive, developmental academic advising to new and current students across in‑person, virtual, and digital channels, supporting program planning, course selection, and progression from admission to graduation.
• Guide students in exploring academic pathways, setting realistic educational and career goals, and understanding the implications of academic decisions, including withdrawals, academic standing, and graduation requirements.
• Monitor student progress, identify concerns early, and implement timely interventions and follow‑ups to promote retention, persistence, and overall academic success.
• Interpret and communicate academic policies, procedures, and program requirements, ensuring students receive accurate, program‑specific information and are referred to Faculty or other supports when appropriate.
• Build strong collaborative relationships with Faculty, student services, and registrarial teams to support a coordinated student experience and maintain up‑to‑date knowledge of programs, pathways, and institutional processes.
• Maintain specialized advising expertise for assigned programs, updating advising resources and contributing to cross‑training within the advising team.
• Use AI‑enabled tools, data insights, and student success plans to prioritize outreach, enhance advising impact, and document all student interactions in a centralized system.
• Support student engagement and success initiatives by participating in workshops, events, recruitment activities, and continuous improvement of advising processes, communications, and chatbot content.

Benefits

• Flexible work options
• AUPE Band Level 8 | Advisor II | $2,515 - $3,266 bi-weekly reflective upon what you bring AKA your education and experience.
• 2-year term position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level