Academic Advisor II

Texas A&M - Corpus Christi • Corpus Christi, TX

23h • Onsite

About The Position

Texas A&M University - Corpus Christi (TAMU-CC) is seeking an Academic Advisor II to join their Academic Advising department. This university, designated as a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI), serves approximately 11,000 students and employs over 1,400 full-time and 2,000 part-time staff. TAMU-CC is part of the Texas A&M University System and is located on a scenic 240-acre island campus. The Academic Advisor II, reporting to the Senior Academic Advisor, will be responsible for guiding students through academic requirements, course selection, registration, and major selection. This role also involves providing information on and referring students to university resources, interpreting institutional requirements, and potentially supervising projects.

Requirements

• Bachelor’s degree.
• Two (2) years of experience advising students in higher education or related experience.
• Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), databases, and spreadsheets.
• Strong active listening, written, and verbal communication skills.
• Ability and willingness to work as a team member and to work independently.
• Demonstrated initiative and follow-through skills; tact, diplomacy, and judgment in dealing with students, parents, faculty, and administrators.
• Detail-oriented and demonstrated ability to multi-task in a fast-paced environment.
• Ability to work beyond normal office hours including evening and/or weekends.
• Ability to lead students in developing a sense of purpose and belonging while developing their educational and personal goals.
• Ability to use student information systems, degree planning, and degree audits.
• Ability to multitask and work cooperatively with others, present information clearly and concisely, work with sensitive information and maintain confidentiality.
• Proficient analytical, interpersonal, and organizational skills.

Nice To Haves

• Three (3) years of experience advising students in higher education.
• Experience with Banner, Argos, Starfish, and Degree Works.
• Demonstrated knowledge of developmental academic advising methodologies.
• Attend and/or present at the national conference (i.e., NACADA, TEXANN, Texas Success Conference, etc.) and implemented applicable best practices across the unit.

Responsibilities

• Provides academic advising for students grounded in tenets of practice outlined by the National Association of Academic Advising (NACADA) and appropriate academic advising and student development theories.
• Advises for course selection, registration, academic planning, career and educational goal-setting, appropriate resources, transitioning to the university, and retention issues.
• Document student advising outcomes adequately to meet department and institutional disclosure guidelines and aid in subsequent advising activities.
• Advises in both group and individual settings with current and prospective students.
• Perform appointment preparations including, but not limited to, reviewing all accessible academic records for accuracy and appropriateness of course work, communicating with academic departments for major-specific transfer equivalencies, and requesting the posting of approved transfer courses.
• Process academic forms and follow-up on processed forms to ensure that the student's record accurately represents the student's chosen major, minor, concentration, and catalog year.
• Interprets State, University, and college policies and procedures.
• Complies with all state, system, and university policies, regulations, rules, procedures, guidelines, and directives in a timely manner and adhere to confidentiality policies (FERPA).
• Advocate for student needs associated with their educational and academic program.
• Clearly communicate accurate and timely information to students and interpret institutional, general education, and major requirements per the university catalog.
• Exhibit strong, active listening skills.
• Help students develop a realistic self-perception and successful transition into the university and help them to establish realistic goals for future endeavors.
• Monitors academic progress and implements intervention strategies for students who receive academic alerts or who need assistance in maintaining or improving their academic standing.
• Direct students to resources, programs and services on campus when it is appropriate to do so.
• Help students integrate information so that they may make well-informed academic decisions.
• Work to establish a partnership with students that will guide them efficiently through their academic program.
• Notify students of academic advising requirements when certain conditions have or have not been met.
• Maintain accurate and complete student file documentation.
• Prepare for and participate in on- and off-campus recruiting activities.
• Prepare for, present and advise at first-year student orientations.
• Support retention efforts include using Navigate and requiring probationary and returning suspension/enforce withdrawal students to schedule an appointment and discuss university guidelines and expectations.
• Leads workshops, seminars, and other student engagement activities across campus.
• Leads and oversees special projects specific to the academic college or advising center.
• Maintain a professional and cordial liaison with administrators, faculty, staff, students, and other involved constituents concerning advisees and program.
• Track and obtain documents needed for potential and current students from other constituencies on campus.
• Collaborates with members of the campus community in student retention initiatives.
• Seeks opportunities to serve and contribute on appropriate committees and task forces across campus to advocate for students.
• Conducts research on topics within the field of academic advising and organizes activities for professional development.
• Attend TAMU-CC Commencement ceremonies.
• Mentors and builds strong relationships with other advisors.
• Provides technical and operational support to academic advisors by managing and resolving issues related to the advising appointment scheduling system (e.g., Navigate).
• Assists advisors with creating, updating, and troubleshooting calendar appointments.
• Resolves scheduling issues for in-person, drop-in, and virtual appointments.
• Communicates with advisors to explain calendar management best practices.
• Monitors calendars to identify and correct errors before they cause problems.
• Serves as a liaison between advisors and the technical team for complex scheduling issues, escalating problems as needed.
• May provide reports and data analysis of advising initiatives and special populations.
• Perform other duties as assigned.

Benefits

• Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse, Employee and Children, Employee and Family coverage
• Dental & Vision
• Life Insurance, Accidental D&D, Long Term Disability
• Flexible Spending Account and Day Care Spending Account
• DUAL CAREER PARTNER PROGRAM
• ON-CAMPUS WELLNESS OPPORTUNITIES
• Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
• Tuition Benefits: Public Loan Forgiveness
• Book scholarships 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
• Retirement : Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
• Voluntary Tax Deferred Account/Deferred Compensation Plan
• Time Off : 8+ hours of vacation paid time off every month.
• 8 hours of sick leave time off every month.
• 8 hours of paid time off for Birthday leave.
• 12-15 paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level