Academic Advisor I

UMass Global

6d • $21 - $26 • Remote

About The Position

University of Massachusetts Global is seeking an Academic Advisor I to join their team. This role is responsible for advising undergraduate and graduate students on program and course requirements, developing strong rapport with assigned students, tracking and reporting student data and progress, maintaining responsibility for student retention, and supporting student persistence through program completion. The advisor will also communicate and collaborate with the university advising community and perform other duties as needed, adhering to university policies and all applicable laws and regulations. This position is open to candidates residing in specific approved states for remote work and requires availability during core hours from 9 am to 2 pm PST for collaboration with nationally distributed colleagues.

Requirements

• Excellent oral communication and writing skills to communicate clear, concise and grammatically correct documents, reports and correspondence.
• Excellent interpersonal skills to interact with diverse constituents.
• Strong organizational and analytical skills.
• Required to maintain high level of confidentiality of student records.
• Ability to abide by the ethical standards and guidelines for academic advising.
• Ability to work both independently and as a team member.
• Demonstrated ability to handle high volume and an ability to work in a dynamic and fast-paced environment.
• Computer skills in the use of word processing, spreadsheet, database, electronic mail and internet applications.
• Strong attention to detail and accuracy.
• Bachelor’s Degree
• 1-3 years’ experience with student advising or related experience in an educational setting.
• Experience in interpreting and applying academic policies for student degree requirements and academic progress.
• Experience in resolving academic issues that also involve the career and life goals of the student.
• Knowledge of learning needs of individual students based on their skills, abilities, and goals.
• Intermediate level experience in Microsoft Office Word, Excel, Outlook
• Ability to effectively use scanning and video conferencing technology
• Familiarity with the use of standard office equipment (e.g. copier, fax, scanner, etc.)

Nice To Haves

• Skill to develop creative and innovative solutions to complex student issues.
• General understanding of curriculum for degree, credential and certificate programs.
• Working knowledge of General Education and transfer requirements, with demonstrated ability to critically evaluate student records and transcripts.
• Demonstrated knowledge of academic advising theories and principles
• General knowledge of enrollment management and retention best practices and the ability to apply them to an adult learning environment.
• Working knowledge of student information systems as related to student records and advising.
• Experience using virtual meeting platforms
• Working knowledge of and experience in the application of adult learning principles and higher education policies.
• Understanding and ability to apply the competency based model of academic advising as endorsed by the National Academic Advising Association.

Responsibilities

• Advise undergraduate and graduate students on the development of individual learning outcomes based on their skills, goals, responsibilities and experiences.
• Encourage and direct students in utilizing web-based resources.
• Maintain and review student records, update student database information, conduct data analysis, and respond to requests for information.
• Analyze and resolve student issues associated with program requirements and course scheduling by interpreting and applying academic policies.
• Acquire and demonstrate content knowledge regarding specific degree, credential and certificate programs.
• Pursue and demonstrate knowledge of the National Academic Advising Association’s competency-based model of academic advising.
• Support student enrollment efforts through collaboration with university partner offices.
• Monitor individual student progress and perform proactive advising outreach to discuss academic issues, program completion, and career goals to support retention while ensuring compliance to standards, policies and procedures.
• Collaborate with the university community, including campus meetings and departmental committees, to support students’ educational experience resulting in action plans leading to student persistence.
• Prepare program summary analyses, evaluative reports and recommendations to support retention initiatives.
• Perform other duties, as assigned.

Benefits

• Medical, dental, and vision coverage with spending account options.
• Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Life, disability, accident, legal, identity protection, and student debt support.
• 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Tuition discounts for employees and family and Tuition Exchange program with other universities.
• PSLF eligible employer.
• Counseling services, Free Calm Health subscription and year-round wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level