Academic Advisor I

Lake-Sumter State College•Clermont, FL

6d•Hybrid

About The Position

The Academic Advisor (AA) promotes student success and completion by providing proactive, developmental advising and personalized support across academic and career pathways. They guide students through course selection, policy interpretation, and graduation planning while maintaining detailed advising records and leveraging tools like TargetX and Canvas. The role includes outreach, early alerts, orientation support, and targeted retention strategies, especially for at-risk populations. Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

Requirements

Ability to communicate effectively, both orally and in writing.
Ability to effectively facilitate advising and recruitment workshops and/or presentations to both large and small audiences.
Ability to maintain good working relations with students, faculty, staff, and community members.
Demonstrate good organizational skills and leadership ability, ability to work independently on a variety of assignments simultaneously, with attention to detail, and with a high level of accuracy in a fast-paced environment.
Ability to collect, code, and analyze data for assessment and evaluation purposes.
Proficiency in computer applications.
Ability to utilize multiple computer applications to access and record student information.
Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
Deliver exceptional customer service by fostering a welcoming and supportive environment.
Present a professional image in words, actions, and attire.
Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically.
Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes.
Proven flexibility to successfully work on a variety of projects quickly and accurately.
Effectively manage change and adaptability.
Adheres to all workplace safety rules, safety laws, regulations, standards, and practices.
Ability to work various hours, including nights, early mornings, and weekends.
Ability to travel amongst various campuses and attend College events, on or off campus, as required.
Bachelor's Degree + 4 or more years of related experience or Master's Degree + 2 or more years of related experience.

Nice To Haves

Bilingual in English and Spanish is preferred.
Experience with higher education student services.

Responsibilities

Utilize intentional developmental advising methods focused on student success, skill development, and lifelong learning.
Maintain a historic record of all individual academic advising session notes and materials.
Communicate with advisees using the latest technology, including Target X and Canvas.
Assist students with course selection, information related to initial transfer credit review, academic program requirements, interpretation of institutional policies and procedures, and graduation audits.
Provide evening advising one evening a week.
Serve as a referral agent for students in academic distress, which includes monitoring and record keeping via LSSC’s early alert systems.
Engage in outreach efforts.
Communicate effectively with current and prospective students, community members, and college employees, in person, by phone, in writing, and by appropriate electronic means, adhering to the privacy of student records requirements (FERPA).
Delivers Academic Advising presentations aimed at reinforcing student academic and career exploration for AA, AS, Certificate, and Baccalaureate students.
Assist with the delivery of departmental advising services, including new student orientation, recruitment, and intrusive advising strategies focused on at-risk populations.
Participate in College retention efforts; implement student success strategies for specific target populations and or student roster group(s), and provide ongoing support for students on academic probation.
Participate in data collection for the College’s continuous improvement initiatives and accreditation compliance.
Participate in the assessment of measurable learning outcomes.
Contribute to department and division strategic planning and program review initiatives.
May oversee the recruitment, hiring, and training process for Student Assistants.
Supervise their hours, workload, and payment processing.
Serve on department and college-wide committees, councils, and work groups.
Perform other duties as assigned.