NTID Academic Administrative Support Coordinator

Rochester Institute of Technology•Rochester, NY

11d•Onsite

About The Position

This position provides comprehensive administrative and operational support to both the NTID Business Studies and NTID Engineering Studies departments. The role contributes to the effective daily operation of the department while supporting faculty, students, and institutional priorities. Sign language proficiency is highly preferred. The role is an intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

Requirements

Associate's degree in related field
3 years of relevant experience
Equivalent combination of experience and education may be considered
Knowledge of office management, administrative procedures, and university operations.
Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records.
Knowledge of academic program structures, degree requirements, and course curricula.
Skill in managing and coordinating course schedules.
Skill in communication and customer service.
Skill in problem-solving.
Ability to coordinate multiple tasks and responsibilities simultaneously.
Ability to build positive working relationships with students, faculty, staff, and external partners.
Ability to maintain accurate and organized records.
Candidates must be eligible to work in the United States.

Nice To Haves

Sign language proficiency is highly preferred.

Responsibilities

Provide comprehensive administrative and operational support to NTID Business Studies and NTID Engineering Studies departments.
Coordinate departmental events.
Manage and support department chairs’ schedules and tasks.
Oversee the department’s labs and office computers, monitors, printers and servers, and maintain/track inventory and equipment.
Participate in committees aligned to departmental and institutional needs.
Coordinate instructional material/supply purchases.
Maintain a Starfish Alert spreadsheet and advise the department chair if a team meeting is needed.
Update and maintain office area appearance/aesthetics.
Manage academic forms for the registrar’s office.
Prepare any summer or overload contracts for faculty.
Prepare and track all requisitions when new postings are to be posted, assist in setting up interviews, travel arrangements, etc.
Address routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures.
Collaborate with internal and external stakeholders on confidential matters.
Act as a resource for interpreting practices, processes, and policies, providing clear guidance to others.
Represent the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information.
Advise stakeholders on departmental policies and procedures.
Assist in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral.
Manage instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries.
Provide student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress.
Support the scheduling of courses and assist with academic coordination, ensuring smooth course offerings and scheduling logistics.
Contribute to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and help coordinate any associated outreach events.
Assist faculty with grant proposal preparation, track grant budgets, and provide guidance on financial processes while responding to inquiries and ensuring policy compliance.
Hire, train and supervise student workers with assigned tasks for office and computer labs.
Handle the employment process for student workers with Student Employment Office (SEO).